Dipesh V Ikhe

"with gratitude, optimism is sustainable"

[Joram | 🖥 🇳🇱 @JoramBetgen]

Starting off eGain Solve26. Excited to meet everybody at eGain again! #solve26

[Joram | 🖥 🇳🇱 @JoramBetgen]

“Knowledge requires a structured lifecycle - just like software.“ you need to have a this in place to make sure that your knowledge is being used properly #solve26 #tkcdigital

[eGain Corporation @eGain]

Ahead of Enterprise Connect, eGain announces new integrations that bring eGain AI Agent into Microsoft Teams, Slack, and Zoom Team Chat.

Employees lose nearly 20% of their workday searching for answers across disconnected systems. These integrations meet them where they already work, delivering accurate, compliant answers grounded in one governed knowledge foundation.

eGain AI Agent already delivers a robust capability set, including source-cited responses, role-based access controls, case-based reasoning for deterministic outcomes in compliance-sensitive interactions, and Assured Actions with MCP integration for full audit trails.

Hundreds of eGain employees already use eGain AI Agent for Teams internally for HR and workplace questions, reducing repeated queries and saving time. A large financial services organization uses it to support operations teams on complex regulatory and procedural questions.

The integrations are built on eGain’s AI-powered knowledge architecture, keeping knowledge consistent across any UCaaS or CCaaS environment as underlying technologies evolve.

This is the next chapter of eGain’s AI Knowledge Platform story: AI-powered knowledge automation that works across every collaboration platform, grounded in a single source of truth.

Hit the link for the full press release.
https://t.co/LCxlQhGxTm

#EnterpriseConnect #AgenticAI #CXAutomation #KnowledgeManagement #eGain

[Dipesh V Ikhe @dvikhe]

@DTDCIndia Thanks!

[Dipesh V Ikhe @dvikhe]

@DTDCIndia AWB #V99158400 no update since last 8 days, and your customer service reps keep repeating the same stuff, pathetic service by #DTDCIndia

[eGain Corporation @eGain]

✨We're excited to be at the KMWorld + AI Summit in Scottsdale, Arizona!

Our CEO, Ashu Roy, is sharing insights in a keynote on AI Knowledge for Customer Service Success.

#GenAI #CustomerService #KnowledgeManagement

[Dipesh V Ikhe @dvikhe]

@atlys Singapore visa stuck with no updates since last 8 days their logistic partner @DTDCIndia also doesnt know where the passport is stuck, big promises but no customer service to speak of #atlys #dtdcindia not worth it.

[eGain Corporation @eGain]

📣 Hot off the press! 🚀

eGain Corporation is named as a representative vendor in the 2024 Gartner Market Guide for Customer Service Knowledge Management Systems! 🎉

View the report today: https://t.co/OnZvlQw2IJ

Contact us today and gain the edge with top-rated knowledge!

[NetCom Learning @NetComLearning]

Are you thinking about a career in #cybersecurity, but not sure where to begin? Watch this #video.🎯

For more insights on the job prospects & salaries associated with these #cybersecuritycertifications, please follow this link: https://t.co/dvgNKnoGHj👈

[NetCom Learning @NetComLearning]

Join our workshop: Fabric Analyst in a Day! Consolidate data using Microsoft Fabric, transform with Shortcuts, Dataflows Gen 2, and Pipelines. Create impactful reports with Power BI. Register now! #DataAnalysis #MicrosoftFabricAI
Register now! https://t.co/JDjffBCXKX

[Russell Sarder @RussellSarder]

"Live as if you were to die tomorrow. Learn as if you were to live forever."

— Mahatma Gandhi

Mahatma Gandhi (1869–1948) was a leader who dedicated his life to learning and growth. As an Indian lawyer and activist, he led the nonviolent movement for India's independence, demonstrating that lifelong learning and personal development can drive profound change. His philosophy continues to inspire global movements for civil rights and freedom.

#Learning #LifelongLearning

[Dipesh V Ikhe @dvikhe]

RT @RussellSarder: Watched an inspiring TED video by @ThomasDohmke over Memorial Day Weekend. AI, through GitHub Copilot, is revolutionizin…

[NetCom Learning @NetComLearning]

Take your cloud expertise to new heights. Dive into our comprehensive AWS cloud eBook, packed with the latest insights on cloud technologies, expert tips, & invaluable advice to navigate the cloud with confidence.
Download your FREE eBook copy today - https://t.co/m3UQRU73GQ

[NetCom Learning @NetComLearning]

Join us for an exclusive first look at AI & Machine Learning on Google Cloud in our upcoming masterclass! Get on a transformative journey and discover the boundless possibilities of Google Cloud's AI capabilities. Register now: https://t.co/9VKbvXI64N

#GoogleCloud #TechWebinar

[NetCom Learning @NetComLearning]

Unlock Your Team's Potential with "The Ultimate CCNA Certification Handbook"!
Empower yourself and your team with essential networking skills and set the stage for success. Start your journey towards mastering network foundations today. Download Now: https://t.co/Zo8YLWoCKo

[NetCom Learning @NetComLearning]

Explore how NetCom Learning empowered a top IT and consulting firm by training their developers, architects, IT admins, and security professionals with authorized AWS Training. Discover how cloud upskilling can drive your team's success. Read story: https://t.co/fMeEHaH7vP
#aws

[NetCom Learning @NetComLearning]

Today, we pause to honor the brave military men and women who made the ultimate sacrifice for our country. Their courage will never be forgotten.
Let's take a moment to reflect on their service and express our deepest gratitude.
#MemorialDay #NeverForget

[Dipesh V Ikhe @dvikhe]

@MelangeboxIndia could you please let me know what is the status of my order #MEBX171146? also your website in not accessible.

[NetCom Learning @NetComLearning]

Exciting news! Richard Govinda, our core trainer, awarded CISCO 2024 Distinguished Instructor Award! 🌐🏅 Recognizing his dedication and impact.
NetCom Learning celebrates its instructors! Explore our Cisco training offers. 🎓✨
https://t.co/MpZqfGHYLn

[Dipesh V Ikhe @dvikhe]

🎉Excited to share that I’ve successfully completed my SEO Crash Course certification with @BrianEDean and @Semrush Academy! #SemrushCertified #SemrushAcademy #DigitalMarketing https://t.co/kUnT5gQ8c6