You were brutal, but you were right. You gained a fan. We need to figure out the second thing, but we have a problem that we need address. Just like you said
@LindyBooth having been rear ended several times myself, most of the time they are embarrassed. However, that does not give them the right to be an ass about it. I was thinking that slipping into #Librarian mode might put some fear in there. Camera phone helps too. Hope you're okay!