Brent Kelly

Dr. E. Brent Kelly is Principal Analyst at KelCor, Inc. where he focuses on cloud services, unified communications, video, WebRTC, and mobility.

[Brent Kelly @ebkell]

@kkieller and I posted a three-part series on learning to live with the #LLM in your #UCaaS solution on @NOJitter: https://t.co/OzkDHYl6Kf. Covers @MSFTCopilot, @Cisco Webex Assistant, @Zoom AI Companion, and @Google Gemini in Meet

[Brent Kelly @ebkell]

A very welcome greeting to @Zoomtopia this morning. Execs and managers "serving up" happiness with breakfast grapes and bacon. @Zoom

[Brent Kelly @ebkell]

@alanmasarek speaking at #avayaengage: "Folks who drive the business is the square root of the number of employees." If you have 100 employees, 10 drive the business. If you have 6,200 employees 79 employees drive the company.

[Brent Kelly @ebkell]

At #avayaengage @alanmasarek from @Avaya discussed three sales motions:
1. Sell prem
2. Sell Cloud
3. Base migration (if the base migrates at all)

Never trigger a disruption that disrupts your customer base.

Alan received audience applause on these three sales motions.

[Brent Kelly @ebkell]

Alan Masarek at #AvayaENGAGE: @Avaya is back!

[Brent Kelly @ebkell]

At #AvayaENGAGE . Messaging is all about #customerexperience. Burning question: Is Avaya sort of deprecating is PBX/UC solutions???

[Brent Kelly @ebkell]

I'm speaking at three sessions at #EnterpriseConnect. One of them is about differentiators in the #UCaaS offers from #Cisco, @Microsoft, @RingCentral and @Zoom . Hope to see you there March 27-30, 2023! https://t.co/gcqqqqu7Bu

[Brent Kelly @ebkell]

@UCTodayNews just posted a video about how Cloud Transformation is Crucial for Future #ServiceProvider Growth and Revenue
with David Dungay (@BizTecGuru) interviewing,
Brian Beutler, CEO,
@Alianza_Inc, and Brent Kelly (@ebkell), Principal Analyst,
@OmdiaHQ #UCOMS

[Brent Kelly @ebkell]

Great insights from @miladantonio in @VentureBeat on using #AI to boost customer service levels: https://t.co/JHfE5I9dfJ

[Brent Kelly @ebkell]

What is going on with #SIP trunking? Revenues seem to be flat or down. See @nojitter article: https://t.co/x6j7ksRPMc
#UCOMS @OmdiaHQ

[Brent Kelly @ebkell]

It's great to be part of @OmdiaHQ, an awesome team of amazing people. Check out my newest @nojitter article on the soft middle ground of hybrid work: https://t.co/I78mYbif9A . It has some suggestions on how to foster worker equality when #RemoteWorking .

[Brent Kelly @ebkell]

Join @gzweig of @ribboncomm and me for a thoughtful discussion of Microsoft Teams Direct Routing on Tuesday, June 8 at 11:00 a.m. EDT. https://t.co/MjHRhE2Y6W

[Brent Kelly @ebkell]

Joining @Cisco for a global #WebexOne event on December 8-9. See Cisco execs and industry analysts discussing the UCaaS marketplace. Speaker list at https://t.co/IvWI5bAoPQ

[Brent Kelly @ebkell]

This new @NoJitter post describes how Journey's Zero Knowledge Identity platform works. @BrettShockley and team at Journey are out of stealth mode and ready to execute. #ContactCenter #security

[Brett Shockley @BrettShockley]

@ebkell posted a great article and deep dive on Journey today at https://t.co/RIds7EGAcE
#nomoresillyquestions

[Brent Kelly @ebkell]

Be part of the @Crestron #MXFlex launch on @Nojitter at 11:00 a.m. ET today. I'll be speaking with @EricHKrapf, @nicmilani, @JoeSarrasin and @kkieller. #video #MSTeams #Zoom #UC Register at https://t.co/1uXCgltZH2

[nojitter @nojitter]

#ContactCenter #AI startup @GliaInc earned finalist status in #EC20 Best of Enterprise Connect program. In his latest post, judge Brent Kelly tells us what's so innovative about its approach to digital #CustomerEngagement: https://t.co/oEmmgR5qsb @ebkell

[Brent Kelly @ebkell]

Join @PEdholm and @ebkell on Monday, 30 March at 2:00 p.m ET for an #ec20 virtual event "Tools for the Times: What Works when Working from Home". #UCOMS #videoconferencing #collaboration #WorkFromHome #RemoteWorkerManagement https://t.co/wyQFQO5hMl

[Brent Kelly @ebkell]

@NoJitter discusses "Tools for the Times: What works when working from home." Advise for using #MicrosoftTeams, #CiscoWebex, #Zoom, @Lifesize, @Pexip, @BlueJeansNet free accounts & which work over @GoogleChrome, @firefox, @MicrosoftEdge, @Safari, #mobile https://t.co/75HT1jHUfo

[Brent Kelly @ebkell]

Join @cschebel and @ebkell for a @nojitter webinar on April 8 where we'll discuss how #omnichannel #artificialintelligence #virtualagents can be quickly deployed to help your organization thrive in challenging times. #contactcenter https://t.co/U2juX7WWFz

[Brent Kelly @ebkell]

#ec20 virtual program on March 30 features @PEdholm and @ebkell discussing, "Tools for the Times, What Works for Working from Home". #UCOMS #WorkFromHome #collaboration #VideoConference Register at https://t.co/8nbmHxpk90