@virginmedia can someone please contact me via DM. I am trying to cancel my o2 issued sim card. I am travelling abroad and dont use the phone. So cannot access my o2 account on app and the chatbot won't let me speak to a human
@O2 can someone please contact me via DM. I am trying to cancel my O2 issued sim card. I am travelling abroad and dont use the phone. So cannot access my O2 account on app, as I don't receive The OTP and the chatbot won't let me speak to a human
@virginmedia Can you let me have an email address at least as I can't call, I can't use the app, I can't find an email address and I can't go into a store
@virginmedia I can't do that.
They send a one time pass code to my phone and I am not in the UK, so I don't receive it and the chat Bot won't let me speak to a human
@Moorfields I've been trying to get through for weeks, to chase on a referral.
No one calls back even though you give the option on your IVR.
I've literally sat on the phone for over 4 hours waiting to speak to someone. Is there a number you recommend I dial to actually speak to someone pls
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