G996

[G996 @econmig51]

@chilternrailway And this is one of your new trains

[G996 @econmig51]

@chilternrailway aircon not working on the new Voyager train that’s just departed Marylebone at 16:37

[G996 @econmig51]

@chilternrailway But none of the carriages on the entire train have properly functioning air conditioning

[G996 @econmig51]

@chilternrailway the carriage I am in is 11509

[G996 @econmig51]

@LeShuttle_Help @LeShuttle I would like to escalate this further and have just send a DM as requested

[G996 @econmig51]

@LeShuttle please improve the organisation at the Calais side of your organisation. It’s appalling today and that’s not just the 3 hours (and counting) delay. French and UK customs are fine. We queued for 2 hours waiting to get on a train, our lane didn’t move

[G996 @econmig51]

The attraction in Eurotunnel is it’s meant to be fast and convenient. If it’s slow and chaotic we’re just going to get a ferry next time

[G996 @econmig51]

It would be great to hear from someone senior at Eurotunnel that understands this kind of service isn’t acceptable. We had a 2 hour delay on the way out. So, so far that’s 5 hours combined delay. More than our driving time in France.

[G996 @econmig51]

that will tell you it’s going to be busy

[G996 @econmig51]

This is frustratingly disorganised. The excuse I heard from the staff was “they were busy because of the Le Mans race”. The Le Mans race happens EVER YEAR IT IS AN ANNUAL EVENT. Why can’t you plan for this? Surely if you look at the amount of bookings you have

[G996 @econmig51]

I told him we’d been there longest, then he said we’d go next. Hey presto, our lane moved, and we drove down to the train. But half our queue didn’t get on the train as it was full, so we were directed BACK UP TO THE CAR PARK

[G996 @econmig51]

So I asked one of your members of staff why our lane wasn’t moving. He said they let the cars through in order they park up- I explained that wasn’t happening, we’d been stuck there whilst others had moved 3 times. Then he said they just let through which lane seems busy

[G996 @econmig51]

@chilternrailway Thank you. Could you please ask the control team to tell the driver to turn the air conditioning on? If it’s broken then can this be fixed overnight? It would be good to hear what the actual problem is

[G996 @econmig51]

@chilternrailway please turn the AC on in the 18:07 about to depart Marylebone to Birmingham Moor St, temp must be 40 degrees

[G996 @econmig51]

@chilternrailway can you please increase the frequency and number of carriages on peak time service? Most peak services are now standing room only, demand is back to pre-Covid days but it seems the service provided is at most 3/4 of the previous volume

[G996 @econmig51]

@HighwaysEMIDS When do you estimate the M1 will reopen between J28 and J26 please?

[G996 @econmig51]

@chilternrailway That’s the carriage number

[G996 @econmig51]

@chilternrailway the electrical charging sockets aren’t working on the Silver train departing Leamington 7:20 to MYB again this morning. It seems the sockets haven’t been working in half the carriages for months. Can you please fix this?

[G996 @econmig51]

@chilternrailway I will do, but you could just pass onto the fleet team that literally half the carriages haven’t had working power sockets for month. I’ve given up telling the conductors, they always say they will try and reset it but it never makes a difference

[G996 @econmig51]

@chilternrailway 12623