Ivan Nunez-Pacheco

By day, advocate of #VOC & #CustExp in the world of pharma. By night Cigar aficionado & wanna-be Xbox gamer, in search of the perfect mojito. Views are my own

[Ivan Nunez-Pacheco @ecoqui]

https://t.co/Q6xMgeNznJ

[Ivan Nunez-Pacheco @ecoqui]

@AbbVie has been recognized as a Pinnacle Inclusion Index company by @Seramount! This prestigious honor reflects our unwavering commitment to fostering a diverse, inclusive workplace and promoting a culture of continuous employee growth. #InclusionIndex2024

[Ivan Nunez-Pacheco @ecoqui]

#ParkinsonsDisease (PD) is unpredictable, disrupting the lives of both patients and their care partners. At AbbVie, we’re raising awareness of the impact of sleep on the PD community by sponsoring a new survey conducted by PD Avengers. #WeAreAbbVie https://t.co/Zgv0EDDrbm

[Ivan Nunez-Pacheco @ecoqui]

This week kicks off @AbbVie’s annual Week of Possibilities, a time when thousands of fellow employees come together worldwide to serve our #local communities. I’m excited to see the positive impact we’ll make and the lasting connections we’ll build with our communities.

[Ivan Nunez-Pacheco @ecoqui]

Using Merlin ChatGPT extension by @foyerwork and its incredible. One tool with 10 features including free GPT-4, one click access to ask questions, write content, summarize youtube videos, articles, pdf, websites. Install Now for FREE at https://t.co/i9RWw7een0

[Ivan Nunez-Pacheco @ecoqui]

@HiltonGrandVac Thank you for your reply. Will send DM shortly with information requested. Hoping I can find someone who still understand great customer service & support is a way to differentiate your brand.

[Ivan Nunez-Pacheco @ecoqui]

@HiltonGrandVac been trying to resolve a matter for a week+, is there a customer service number that doesn’t (a) hang up on you after x minutes or (b) result in an endless holding loop?

[Ivan Nunez-Pacheco @ecoqui]

@DauzWenner @Hertz @MarriottBonvoy Yes / recently saw a news report on that. Seems like the car rental industry could use a disrupter similar to what we’ve seen in other industries

[Ivan Nunez-Pacheco @ecoqui]

Is there an issue with the Customer Service number for @Hertz? Rings busy which shouldn't surprise me after terrible experience with current rental (or better said, cancelled reservation with no notification/support) #customerservicefail

[Ivan Nunez-Pacheco @ecoqui]

@DauzWenner @Hertz Learned that the hard way with this trip @DauzWenner I have President's Circle status and still can't get help #sometimesmembershipdoesnthaveitsprivileges

[Ivan Nunez-Pacheco @ecoqui]

@DisneyParks understand things are busy again, but after being transferred multiple times & being told (through the IVR) that the wait would be 10 mins, feel like I’m getting loss in your new Disney experience #customerexperience #CustomerService

[Ivan Nunez-Pacheco @ecoqui]

How #CustomerExperience is Getting in the Way of a Great Customer Experience | https://t.co/ocr3mvTK1s | #CX has become the new "answer to everything" but this could lead to overengineering the actual #custexp

[Ivan Nunez-Pacheco @ecoqui]

The future of AI and what #CustomerExperience leaders can learn from it | via @customerthink https://t.co/SubLx9Zzar | Great points concerning a key gap AI will need to eventually address to be more fully utilized #customercare vs. #customerservice

[Ivan Nunez-Pacheco @ecoqui]

Six #CustomerExperience Lessons You Can Learn From Netflix | https://t.co/km6HvxIrht | Another quick read highlighting some of the best in class practices Netflix uses to differentiate their #cxm Fav sound bite - "Happy employees create happy customers"

[Ivan Nunez-Pacheco @ecoqui]

From CX to EX: How #CustomerExperience Will Evolve as Ecosystems Take Hold | https://t.co/izhS0kdeYa | Centralized platforms & systems are needed to better support personalized experiences and support but need to make sure they don't negatively impact #custexp

[Ivan Nunez-Pacheco @ecoqui]

Is User Experience (UX) taking over #CustomerExperience (CX)? | https://t.co/0nvXeITBp3 | While the article focuses on #Saas type organizations, see this developing across industries and verticals as #ux directly impacts the customers perspective of #cx

[Engati @getengati]

https://t.co/A55wXIVd3J | If you thought your brand's the hero of your story, you're mistaken. According to @AmasTenumah , your customer is the hero and your product has to play a supporting role.

#EngatiCX #customerexperience #ai