Edmond Choo

Australian freelance tenor based in UK. Previously worked with ROH, ENO, WNO, OHP, GPO, Opéra de Lyon & Opera Australia among others

[Edmond Choo @edchootenor]

.@Cardiffbus your service is a joke. 32 bus from St Fagan service arrived 15-20min late and then decided not to run until the next scheduled time. 20 odd customers including myself and my elderly mother are now having to twiddle our thumbs for another 40min. #rubbishservice

[Edmond Choo @edchootenor]

@EE I have DM you now. Btw, I am STILL waiting for my account to receive the full 200gb even though I was assured through EE chat on 2/11 that it would be done. Last week I called for an update and was told I’d be called back but still nothing. What is going on with your service?!?

[Edmond Choo @edchootenor]

.@EE I spent several hours today trying to get my bro a replacement sim on my account after his phone was stolen. Your store wouldn’t accept my BRP card. I came back with my Aussie passport and it wouldn’t scan. Manager couldn’t override. Had to buy a new PAYG. Truly #poorservice

[Edmond Choo @edchootenor]

@EE I’m extremely concerned that this has happened on top of my already disappointing experience with your EE store. I have been documenting this interaction and want it, and my original issue escalated immediately. You have my number. Please call to get in touch.

[Edmond Choo @edchootenor]

@EE Name and number is fine online as they’re already accessible, but I’d rather not be answering the rest of the questions on an open forum. TBH, for a company that lectured me yesterday about security and fraud, I find it terribly ironic and concerning that you’re asking here.

[Edmond Choo @edchootenor]

@EE Edmond Choo 07427468720. Yes, I’m the account holder.

[Edmond Choo @edchootenor]

@EE This is a moot point as my brother is travelling around the UK and won’t be able to receive the sim. On top of which, I’ve already paid for an additional PAYG sim. I would like this issue escalated and request a refund for credited to my account for the truly poor service.

[Edmond Choo @edchootenor]

@EE I’m sorry Paul, you’ve just said I needed to present “valid photo ID” which I had done in the form of my Australian passport.

[Edmond Choo @edchootenor]

@EE Instead you’ve left me to spend more money for an additional £15 PAYG service and still have to pay an unused Month to Month contract. The very least EE could have done was refund me Month to Month contract.

[Edmond Choo @edchootenor]

@EE It’s not as if EE cannot validate customers over the phone. They do it all the time by sending a text. I could have been validated on speaker phone in store so they could confirm it was me…

[Edmond Choo @edchootenor]

@EE I’m sorry, but why should I have to go to another EE store? I find it insult to injury that after bringing the correct documentation to your store, having it rejected due to technical faults on your side, you’re asking me to travel elsewhere to get validated…

[Edmond Choo @edchootenor]

@EE Tried at least 30 times. Wouldn’t scan. Was able to scan others but not mine. Official document and yet still wasn’t able to help. Wasted much time and extra money.

[Edmond Choo @edchootenor]

.@IKEAUK / @IKEAUKSupport This entire experience has been incredibly disappointing and highlights the lack of care you have for your customers once you’ve taken their money. (4/4)
#disappointed #poorservice #IKEAfail

[Edmond Choo @edchootenor]

Hi @IKEAUK / @IKEAUKSupport, am I doing something wrong here or have the holes been cut out incorrectly on my new Långaryd sofa? There’s no way I can follow Step 6 without damaging the unit or creating new holes 🤔 #confused #wtf #help #IKEAUK

[Edmond Choo @edchootenor]

.@IKEAUK / @IKEAUKSupport so now we have a massive box is blocking our exit. The refund will take up to 14 days and we were offered a measly £10 voucher for our trouble, again taking up to 14 days to receive. (3/4)

[Edmond Choo @edchootenor]

When Tory speech writers take inspiration from #Brooklyn99 🤦🏻‍♂️
#ToryConference

[Edmond Choo @edchootenor]

@cineworld @cineworld thank you for the information. Just to clarify then, if I were to change my membership to Group 1 and make Cardiff my home cinema, would I still be paying a surcharge for Superscreen films at Cardiff on a Black Unlimited membership?

[Edmond Choo @edchootenor]

@cineworld, when did the Superscreen surcharge for Black Unlimited members come in to effect? I saw “Thor” in SS on July 9 in Leicester Square with no surcharge and looked at booking “Nope” in Cardiff and it’s asking for £2.50? Can you please clarify the change.