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@k_jones405 Hi, we are so sorry to hear you had a poor experience and would like to make this right. In order to look into this further, can you please send us a DM and provide your order number and the first and last name associated with the order? Thank you!

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@RayUnlimited back by EOD tomorrow, please let us know! 2/2

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@RayUnlimited Hi Kevin - Thank you for letting us know, and I'm so sorry your order wasn't re-delivered as promised. I've escalated this with the regional director, and they are going to follow up with the store in the morning. I've noted your refund request as well. If you do not hear 1/2

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@amazinghul8703 Hi there - Unfortunately we are not able to disclose order information via public comment, per privacy policy. You can also submit a case directly with the store via our website here: https://t.co/DPWSrTMbGd

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@RayUnlimited Hi @RayUnlimited - Your replacement order will be delivered today. Due to the high volume please allow until close of business for the order to be fulfilled. If you have any additional questions feel free to reach out to us here. Thanks !

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@RayUnlimited @rayunlimited I have submitted the case and you should see the email confirmation of that shortly. In the meantime I am working with the Regional Director for this store to get your order redelivered. I will follow up once I have an updated.

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@choklit_chic Thank you! We see your DM and will be responding there now.

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@theajtorres Hi, thanks for reaching out. In order to look into this further, can you please send us a DM on Facebook or Instagram and provide your order number and the first and last name associated with the order? Thank you!

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@Muelman1 Hi! We sincerely apologize for this inconvenience. Please send us a DM and share your first and last name, order number, and a brief description of the issue, and we'll work on resolving this as soon as possible!

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@DanieIIeMartin Hi Danielle, we are so sorry to hear you had a poor experience and would like to make this right. In order to look into this further, can you please send us a DM and provide your order number and the first and last name associated with the order? Thank you!

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@WaddellEllen Hi! Thanks for reaching out. Please DM us via Instragram or Facebook with your order number and we will definitely look into this for you!

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@TMaveriq Hi, thanks for reaching out! In order to look into this further, can you please send us a DM on Instragram or Facebook and provide your order number and the first and last name associated with the order? Thank you!

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@RobJob2009 Are you able to send a DM via Instragram or Facebook?

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@iamsierrab3 Your feedback is very important to us, and we’d like the opportunity to look into this further and make it right. Please send us a DM with your order details and contact information so our team can review this right away. Thank You!

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@heyydreaa Feel free to DM us on FB or IG.