EE

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[EE @EE]

@Little_Rich_H Good evening, Rich.

I've checked the product page, and it does advise that we're sending out pre-load codes - have you been advised by customer service that this won't arrive until 19th? I'm really sorry for the confusion.

[EE @EE]

@akash_nu If this has been going on for a while, I'd recommend speaking with our tech team for further investigation. You can find all of our contact details here https://t.co/XAkCrcvS80

[EE @EE]

@DeanParamount I'm really sorry that you're having some trouble with the network status checker right now. In this case, I'd recommend speaking with our tech team for further investigation.

You can find all of our contact details here https://t.co/XAkCrcvS80

[EE @EE]

@junaidjayyyyy Good evening, Junaid. Based on the information above, we expect you to receive this device on the day of launch. Please keep an eye out for a DPD update.

[EE @EE]

@RawMatthew5280 It is entirely possible it can come on launch but as above it is best to keep checking the DPD side as it will update when the phone is ready.

[EE @EE]

@NifferMonster_ It would have been sent to the number registered on the order. If you download the DPD app, and register that with your details, the pin can also been confirmed on the app.

[EE @EE]

@RawMatthew5280 It will update automatically, it's worth checking back from time to time.

[EE @EE]

@westborokevin Hey Kevin, the team on 150 are on hand, and if the auto service isn't working for you, when connected select option 2 to bypass that option. We are also here, if you let me know your query, we will do what we can to help.

[EE @EE]

@jfulford14 Hi Jodie, I know you'll be keen to get the duo asap :) you will get a text when the phone is out for delivery. Normally the morning of. If you've not had a text yet, it doesn't mean there is a problem.

[EE @EE]

@gaming4laughs If you have a text from DPD advising of delivery then this would be the thing to follow. If it has a delivery date/time then this will be correct.

[EE @EE]

They are sent first come, first served. The texts are normally sent the evening before to confirm the new plan, and the day of, to confirm the DPD schedule. However, if you've not had either, yet it doesn't mean there are any issues. It's also worth downloading the DPD app as updates can come there too.

[EE @EE]

@PedUK Hi Ped, the estimated dispatch time at that point would be up to 21 days. If you haven't already, you can download and register on the DPD app, and an order will appear in there for you to view and track once it's dispatched.

[EE @EE]

@Talhashahmalik Hi Talha, the estimated dispatch time at that point would be up to 21 days. If you haven't already, if you download and register on the DPD app, an order will appear in there for you to view and track once it's dispatched.

[EE @EE]

Good afternoon, Sydd. We understand how important it is to ensure you have a strong connection at all times, but it's disappointing you've been having trouble.

Please have a look at our Network Checker (https://t.co/Y09APmTwRw) for any known issues, but if nothing's showing, you can report it here for further investigation.

[EE @EE]

@Jaysno19 Good afternoon. Brilliant to hear you've ordered the new iPhone Duo. Based on the information you've given, the expected dispatch timescale will be more than 28-days from the order date.

[EE @EE]

Thanks for clarifying that for me.

I'm really sorry about all the confusion. If you pop back into store with valid photo ID and let them know what's happened, and that you need a replacement SIM activated for your main number, they can get that sorted out for you there and then.

[EE @EE]

@Elizabe11984133 Afternoon Elizabeth. We're sorry to hear you haven't received the equipment needed for your activation and the last thing we'd want is for you to be left in this position. Have our team arranged this to be sent out for you?

[EE @EE]

@JayJayX Hi Josh. Brilliant to hear you've placed an order for the new iPhone Duo.

Based on the information above, we're expecting your device to be delivered on the day of launch.

We'll send you a text when it's been handed to DPD and you'll receive real time updates.