Eight Sleep Support

FAQs:

[Eight Sleep Support @eight_support]

@thunderdude15 @eightsleep @hubermanlab @thunderdude15 Sorry to hear that you've had a poor experience. Please reach out to support regarding your recent replacement, and we can review our options.

[Eight Sleep Support @eight_support]

@TravelFlyguy Regarding your questions about placing a Protector. You can place any protector between your mattress and the Pod Cover. You can also place a Protector on top of the Pod Cover since it is not machine washable.

[Eight Sleep Support @eight_support]

@TravelFlyguy Hello! Thank you for reaching out to Eight Sleep! My name is Alejandro, I'll be glad to answer that for you. At the moment we have two membership options, We have the Pro that's for a 2-year warranty, and the Plus which is for a 5-year warranty.

[Eight Sleep Support @eight_support]

@zephanfischl Hello ,

We just wanted to check in to see if you still needed help, as we have not heard back from our previous correspondence.

This case will stay open for another 24 hours on the chance that you need further assistance.

Thank you,
The Eight Sleep Team

[Eight Sleep Support @eight_support]

@zephanfischl Hi,

Thanks for reaching out! We are very sorry to hear that you are having issues getting a response from us via email. We will be more than glad to assist you via DM. To do so, please confirm your order number or email attached to the purchase.

Glad to hear back from you soon!

[Eight Sleep Support @eight_support]

@jeremiahhouse08 Thanks for reaching out to Eight Sleep and for your feedback. We will pass your comments to our team for review, as we are always working to improve our product.

Thanks for being part of the Sleep Fitness Club.

[Eight Sleep Support @eight_support]

@ThomasKliemt Thanks for reaching out to Eight Sleep!

We are sorry that you had a negative experience with Eight Sleep, but appreciate your feedback. After reviewing your account, we see an email sent to you confirming the return/refund process.

If you need further assistance, please foll

[Eight Sleep Support @eight_support]

@jayscorp @eightsleep Hi Jason, I'm sorry you haven't gotten a call back yet. Please shoot me an email with your information and I'll make sure you get a call right away. [email protected]

[Eight Sleep Support @eight_support]

@captnlock @eightsleep @DjokerNole @matthewdelly Hi there, I'm sorry to hear you had a bad experience. I would love to take a look at your case and see if we can help you. Shoot me an email at [email protected]

[Eight Sleep Support @eight_support]

@damaclin1 @eightsleep I would really like to take a look at this for you. If this happened while you were in your warranty period, regardless of our reply, we will honor the warranty. Shoot me an email and I will make this right.

[Eight Sleep Support @eight_support]

@prdonahue @eightsleep Hi Patrick, sorry for the trouble. I'm going to reach out and make sure we help get this fixed for you.

[Eight Sleep Support @eight_support]

@jtweet20 @eightsleep Hi there, I'm sorry we haven't gotten back to you yet. Send me an email and I'll make sure we support you. [email protected]

[Eight Sleep Support @eight_support]

@kluo @eightsleep Hi Kay, I'm sorry you've had a poor support experience. Send me an email, I want to figure it out with you. [email protected]

[Eight Sleep Support @eight_support]

@damaclin1 @eightsleep I'm sorry to hear you had a bad experience. I want to make it right. Send me an email, [email protected]

[Eight Sleep Support @eight_support]

@acejardine @eightsleep Hi there, I'd love to see if I can help. Send me and email and I'll have our team take a look at what's going on from our end. [email protected]

[Eight Sleep Support @eight_support]

@DerekEsquire @eightsleep Hi Derek, send me an email. I'd like to see if I can help. [email protected]

[Eight Sleep Support @eight_support]

@ANRKJosh Thanks for reaching out to Eight Sleep!
We do apologize but we would need further clarification to best assist you today.

[Eight Sleep Support @eight_support]

@danielson_io @eightsleep Sorry, one more follow up here. If you purchase through the member shop on the app there will be no requirement to purchase a membership.

[Eight Sleep Support @eight_support]

@danielson_io @eightsleep It will make you purchase a new subscription with the Pod, but if you send me an email I will make sure we refund that to you. [email protected]

[Eight Sleep Support @eight_support]

@RhinesMT @eightsleep Hi Joshua, I'm so sorry this is happening. I just sent you an email so we can get a replacement processed for you right away. Check for an email from [email protected].