Eila UJ

Program Manager @growthschoolio | Edtech |
In love with creating meaningful learning experiences |
Learning all about Products

[Eila UJ @eilaq29]

@Practo I have recieved 9 calls in 3 days from you AI to know my experience. It has been pathetic . I reached out to customer support, no use. Still receiving calls. What a horrible experience and invasion for no reason.

[Eila UJ @eilaq29]

1 week of follow-up and customer support keeps repeating: “product team will contact you.” No actual resolution.

Finally reached product team:
• No technician
• Spare parts in 8 to 10 days
• Promised email, never sent
Defective product+endless follow-up loops+0 accountability

[Eila UJ @eilaq29]

Bought a table from and received a product that cannot even be assembled.

No proper DIY instructions, missing holes in parts, screws different from product images.

Order: 402-2823210-9349128 @greensoulergo

[Eila UJ @eilaq29]

@greensoulergo Bought a table from and received a product that cannot even be assembled.
No proper DIY instructions, missing holes in parts, screws different from product images.
1 wk of follow-up and customer support repeating: “product team will contact you.” No actual resolution. @amazonIN

[Eila UJ @eilaq29]

@Airtel_Presence I have shared my number in DM. This is the 2nd time i had to call you guys out on X to get any kind of response.

[Eila UJ @eilaq29]

The irony of being a @airtelindia black customer
- the wifi lost the signal twice in a month
- Being a priority customer, you can only schedule engineering visits after 24 hours, mind you- noone talks to you at all.
- As a black customer, I waited 15mins to connect to the team

[Eila UJ @eilaq29]

- it's 10am in the morning, work timing is from 9am. She fails to connect with anyone - she called around 5 folks.
- still couldn't reschedule to the afternoon.
@airtelindia @Airtel_Presence pathetic experience.

[Eila UJ @eilaq29]

Anyway, I scheduled the appointment, the engineer doesn't pick up, the visit gets automatically rescheduled to eve, when I am not available.
- I call customer care, takes 15mins to be on the call with the executive because none of her TL, technicians are picking up the call.

[Eila UJ @eilaq29]

@LinkedInHelp Done

[Eila UJ @eilaq29]

@LinkedIn My account got restricted due to suspucious login. Who logged in? ME!

Understandable security measures but 2 times @withpersona verification process sucks and full of glitches!

It failed to read my IDs, even when system takes screenshot after recognising the details.

[Eila UJ @eilaq29]

@LinkedInIndia @LinkedInHelp @withpersona how are you expecting the users to get issues sorted when they have to go from one place to another to just register the complaint?

[Eila UJ @eilaq29]

Attached screenshot of the issue!
@LinkedInHelp can't access support as I am not logged in and @withpersona is not being any help.

[Eila UJ @eilaq29]

@LinkedIn My LinkedIn account got restricted due to suspicious logins. Who logged in? MEE!

Anyway, I understand the security measures and then go through @withpersona verification process, which is PATHETIC!

[Eila UJ @eilaq29]

You don't need fancy brands or degrees to share your expertise with the world...

[Eila UJ @eilaq29]

Among all the challenges life throws at us, nothing hits harder than watching your parents age.
Watching your superheroes become fragile is tough, and accepting it is even harder 😭

[Eila UJ @eilaq29]

@TheProductfolks Join!!!!!!

[Eila UJ @eilaq29]

Opened the email feeling bad for the intern. Nice one @zomato

[Eila UJ @eilaq29]

It was such a great fun meeting @SahilBloom today at @growthschoolio hq today 🔥

Meeting him in person was such a pleasure! The conversations were insightful and motivating. I hope we get to meet you more :p

@VaibhavSisinty now more demands coming your way :D

[Eila UJ @eilaq29]

Ranking based on internal factors will be a game changer!

[Kunal Shah @kunalb11]

If unicorns of India were ranked not based on their valuation but wealth creation done for their team members, it would be a very different and more powerful view.