E.J. Kritz

National keynote speaker and CX consultant. The views expressed here are my own.

[E.J. Kritz @ejkritz]

@FanJussa @thefinalframes @FedExHelp Wow you’ve got some fancy words. You must be a real somebody.

[E.J. Kritz @ejkritz]

Hey @FedEx @FedExHelp, since you can’t email your support folks a video, I’ll just leave this here. I have no words. Actually I do… lazy, careless, rude, incompetent… shall I continue?

[E.J. Kritz @ejkritz]

@FedExHelp I’m happy to send you the information but I’m really curious to know why it matters if the contents were damaged? If not, does that excuse the actions of your lazy employee?

[E.J. Kritz @ejkritz]

Hey @Grubhub. I understand now why you are waiving your fees for orders over $50. You give them back when people complain anyways because it takes 2 hours to get your food. Back to @DoorDash I go!

[E.J. Kritz @ejkritz]

After learning I can’t purchase an upgrade…
@PHXSkyHarbor @Delta gate agent “Beth:” You can stand there all day, it won’t change anything.
Me: My red eye got cancelled last second, I’m tired, sorry I’m not much fast enough.
Beth: Until the shut down ends, learn to live with it.

[E.J. Kritz @ejkritz]

Setting: Dunkin’ at T5 @JFKairport
What happened: @JetBlue FA cuts the entirety of a roughly 45 min line
Me: I didn’t realize JetBlue FA’s were so important that they could skip a 45 min line of JetBlue customers.
JBU FA: Yea, we have it that way.
JBU + JFK = The worst

[E.J. Kritz @ejkritz]

Sup @AmericanAir? Quick tip: When flying from LEX make sure your FA’s know that Jack Daniel’s is NOT bourbon.

[E.J. Kritz @ejkritz]

@JetBlue is at worst fraudulent and at best incompetent. I shot this video in January and hoping they’d make it right, held off on posting. After learning @JetBlue has no closed-loop process on complaints and doesn’t care about responding to customers? Time to let it fly.

[E.J. Kritz @ejkritz]

Hey @JetBlue! Buckle up because I’m about to go completely scorched earth on your airline through any social and media channel I can find. #unfairandceceptive

[E.J. Kritz @ejkritz]

@SouthwestAir it is unreal that your call back feature doesn’t even work. Bad enough that I only found out my flight was cancelled by getting an alert to check into the flight I was rebooked on… 12 hours later I might add. You can’t get phone, mobile, or flying right it seems.

[E.J. Kritz @ejkritz]

@Sonos bring the old app back! New one is TRASH!

[E.J. Kritz @ejkritz]

Thank you @HiltonHotels because for the low price of $21.96 I got the GREATEST CX story to tell in upcoming keynotes! Sorry… it won’t be complimentary to your brand…

[E.J. Kritz @ejkritz]

Dear @StateFarm,
I hate to be the one to tell you this, but your SC agent Shannon Teolis deals in business practices that can only be described as unfair, deceptive, and potentially even illegal. If you’re curious to know why, you know how to DM I’m sure.

[E.J. Kritz @ejkritz]

@RoyalCaribbean I was promised a return call within 24 hours by one of your clueless reps regarding issues with my upcoming Icon sailing. That call never came. I’d like a US member of your resolution team to contact me please.

[E.J. Kritz @ejkritz]

@Thomasravenel Good call!

[E.J. Kritz @ejkritz]

@Thomasravenel two part question. True that you live in Aiken now? If so, we bring our horses there for Hunter shows…. Where is your favorite food and drink in Aiken? I’d trust your judgement!

[E.J. Kritz @ejkritz]

@Thomasravenel I said while watching it, Shep is aging into the T-Rav role and responsibilities of the group.

[E.J. Kritz @ejkritz]

@Thomasravenel An absolute favorite of mine! Hope to see you at the bar sometime to talk horses and wine.

[E.J. Kritz @ejkritz]

@RoyalCaribbean my excitement to cruise Icon in April, at a STEEP cost, has greatly diminished with word getting out about the food cost at Basecamp. Don’t pretend this isn’t a money-grab. You’ve got a chance to make this right and switch it to complimentary like it should be.

[E.J. Kritz @ejkritz]

@TeamYouTube It’s now OFF my local station so should be ON Sunday Ticket. When they pull a game early, you should put it on the ticket. Plain and simple. There’s an entire quarter left of an out of market game that I now cannot watch.

[E.J. Kritz @ejkritz]

So @CBSSports can pull the @Patriots game from our local station but then @NFL #redzone doesn’t make it available on @YouTube?