@TLRailUK Hi, I purchased a monthly ticket and my key smartcard won’t work, even though when I scan it using your app I can see my ticket is loaded and active.
@British_Airways Yes, and the new flights I rebooked appear there. I was concerned cause everyone else I know who rebooked their flights today got a confirmation email instantly. Anyway I’ll keep an eye to my inbox for the next 20 hours or so. Thanks!
Hey @British_Airways I have just rebooked my cancelled flight but have not received a confirmation email yet. Can you check if the rebooking was successful?