Dear Nigerians, I need you to help me get @MTNNG attention as every means we have tried has failed. Help me repost as many times as possible.
Six days ago, my household purchased MTN fibre X because the remote job my sister got requested for a fibre network and specifically running at 300mbps. This was a criteria for getting the job which was to start on Monday, 7th of September, 2026.
MTN sent an installer to my house and after installation, the guy confirmed it was working and running on 50mbps, we immediately corrected him that we paid for the premium plan, a hundred thousand naira, which is 300mbps, while the basic plan (50mbps) is 30 thousand naira.
He simply said, that's a back end problem, my job here is done.
Since Last week Saturday till now MTN has refused to do anything about it. We have called their care line over 300 times and have sent series of emails. We have sent several messages here on X per their request, yet they leave us hanging the moment we send the details they need with no tangible solution or response.
One week has gone out of a one month plan my sister has been unable to use. I beg MTN To either refund us, or fix this situation and the data must start counting from when it was fixed.
MTN at this point send your installer to come and take the router away, the same way you sent them to install it. @MTNNG@fccpcnigeria@NgComCommission
I’m so grateful everyone 🥺
Over 11k signatures and I’m super emotional now and teary right now because this wasn’t envisioned at all
Please don’t stop signing and we will always be calling on you all because we have to get ANSWERS for all of us; the 55.7million people Google says uses MTN data in Nigeria. We deserve answers, IT IS OUR RIGHT
Sign the petition https://t.co/eUiCw66lqx
Submit evidence https://t.co/AI3rYkJGqO
MTN, Ina Binka Bashi
MTN, unu ji m ụgwọ!
MTN, ẹ ń jẹ mí ní gbèsè! 😭
I’ve not been able to have a great sleep since Sunday, 30th of August 2026.
MTN, ina bin ku? A’a, ku na bin ni!🫵
Atleast 10k petition signers demanding for accountability please https://t.co/bteTqRu7RV
I think you may be confusing the existence of a CDR (whatever MTN chooses to call the 103 pages spreadsheet) does it contain sufficient underlying usage information to account for the alleged consumption and does it mean the end of the inquiry most importantly considering the fact that the spreadsheet doesn’t even contain things that ultimately qualify it as a well detailed CDR🤷♀️
MTN providing that document does not automatically establish that every figure reflected in it is accurate, complete, properly interpreted, or sufficient to explain the data depletion complained of. The spreadsheet is evidence to be examined, not a magic document that extinguishes every legitimate question.
I have never claimed that MTN has “depleted everyone’s data” neither have I already established liability. My position is simple: where a consumer disputes the accuracy or transparency of a service record, the provider should be able to account for the figures being presented and the basis upon which they were generated.
I am a lawyer. I understand the difference between making an allegation, gathering evidence, conducting an investigation and proving a case.
So, no, I am not taking an imaginary “L” because someone on the internet has declared that I have lost a matter that has not even been adjudicated and most especially when I am well within my consumer’s rights.
If the evidence ultimately establishes that I am wrong, I will have the intellectual honesty to say so however if the evidence raises further questions, I will equally have the courage to pursue those questions through the appropriate channels.
Whether I can “finish” it is not for you to determine. That decision belongs to me, the evidence, and ultimately the appropriate forum not Twitter.
And frankly, if the matter is as “futile” as you suggest, you should have no reason to be this worried about me pursuing it🙂
We had 366k views on this tweet however we still have 4k signatures and we need atleast 10k to make a way ahead on this matter.
You can append your signatures here and give your voice https://t.co/8bucfRzWgA
We need evidences too, the more evidences we have, the better https://t.co/AI3rYkJGqO
WE NEED YOUR HELP WITH PUBLICITY; THIS IS NO LONGER AN OUTCRY FOR ONE.
🔗Fill this and share with everyone you know https://t.co/GmkUG3vSOl (Our immediate goal is at least 10,000 signatures on the petition).
My original outcry was about ONE experience; my own experience with MTN and the depletion of my data allocation however the responses that followed opened the door to numerous other subscribers sharing concerns about their own experiences and that changed everything.
We are no longer seeking answers only for ONE. We are seeking to properly examine these concerns and demand accountability for ALL subscribers whose experiences are supported by evidence but we cannot do this effectively without you.
We need you to help us push this everywhere you can on X, WhatsApp, Facebook, Instagram, TikTok, your communities, groups and every legitimate publicity channel available to you.
Those signatures will demonstrate the breadth of public concern and strengthen our collective call for proper investigation and accountability.
We also need as much firsthand evidence as possible. If you have experienced unusual, unexplained or disputed MTN data depletion, please submit your details and supporting evidence through the evidence form.
PLEASE NOTE: Nobody needs to pay anything on the petition page. If you see an option asking for payment, DO NOT PAY. Simply choose the option to SHARE the petition.
We are not asking anyone to make allegations they cannot support. We are asking people to speak from their own experience, provide evidence where available, and help us establish the facts.
Now, let’s come together and demand answers for ALL.
10,000 signatures.
As much evidence as possible.
As much legitimate publicity as possible.
LETS DO THIS AS 1️⃣