@British_Airways it’s now 18 months since a cancelled flight and you still haven’t sorted out the compensation despite me regularly emailing you and chasing you. I have phoned, emailed and written but you refuse to sort it out! @BBCWatchdog@itvnews@BBCNews@getflightcomp
@TUIUK I have sent DM but let’s make it clear for the world that you never replied to my previous DM when we were stuck in the airport with no TUI staff updating us
@TUIUK your systems are causing us a massive headache when we are trying to claim for delay compensation. And no one to speak to. Telling us to resubmit not using special characters (-‘) but you’ve wrongly put hyphens in our surname!! Sort it out
@TUIUK 3/3 young. So I had to resubmit with my wife as the main lead and daughter as a 2nd and then you replied saying we have already claimed for that person despite the fact we haven’t claimed for my daughter. I’ve spent a two week holiday trying to sort this out and TUI are useless
@TUIUK …. My booking but you told me to not use any special characters and I quote (-‘). I resubmitted using hyphens. You said you couldn’t find one of our party so paid out the other three and told me to resubmit my daughter. But your system doesn’t allow me to claim as she’s too 2/3
@British_Airways 11 months since my sons cancelled flight and no compensation. 7 months since you said payment was being made. Every correspondence says be patient!! Think I have been more than! Today I was promised a call back- never happened! #appalling#BBCBreakfast#watchdog