Ellie Irons

[Ellie Irons @ellieiroons]

@Lufthansa_DE Hi there. Sorry to message again, but I have still heard nothing. It has been almost 7 months since I submitted my lost baggage claim. I have had confirmation I will receive a refund but no payment or follow up. FB ID 38710043. Please can you help to escalate this.

[Ellie Irons @ellieiroons]

@Lufthansa_DE hi, I submitted my compensation claim for lost luggage on the 3rd of December and have received no update. I have emailed multiple times but get no reply which is hugely disappointing. Please can you help me?

[Ellie Irons @ellieiroons]

@Lufthansa_DE Hi Lex, sorry to message again but I have still not heard anything regarding my case FB ID 38710043 and as mentioned it has been over 6 months. Are you able to provide a contact number for the lost baggage refund team please?

[Ellie Irons @ellieiroons]

@Lufthansa_DE Thank you very much, really appreciate your speedy response and fingers crossed it is resolved soon!

[Ellie Irons @ellieiroons]

@Lufthansa_DE Thanks for your reply. Yes, the feedback ID is 38710043. Please let me know if I can provide anything else to speed up the process. Thank you.

[Ellie Irons @ellieiroons]

@Lufthansa_DE Hi, It has been 6 months since I processed my lost baggage claim, I have had confirmation from your colleague that I am entitled to a refund and I have provided bank details but have not received the money or a receipt of refund. Can you please update me or give me a contact?

[Ellie Irons @ellieiroons]

@Lufthansa_DE Hi René, thanks for your reply. It is regarding my expense claim for my lost baggage. ID 38713194. Is there a specific email or number I can contact as it has been 6 weeks without a response.

[Ellie Irons @ellieiroons]

@Lufthansa_DE Hi there. I hope you are well? I still have not received any update on the status of my lost baggage expenses claim. Can you please provide me an update? I submitted the claim on 3rd of December.

[Ellie Irons @ellieiroons]

@Lufthansa_DE Thank you I will continue to try. Can you confirm if there is a phone number I can use to contact the relevant expense team?

[Ellie Irons @ellieiroons]

@Lufthansa_DE Thanks so much for your speedy reply and update. However 38710043 is for the flight cancelation compensation request which was already denied. I am enquiring regarding ID 38713194 - expenses in the event of baggage irregularities. Is there an update with this please?

[Ellie Irons @ellieiroons]

@Lufthansa_DE Thank you so much. It is 38713194.

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[Ellie Irons @ellieiroons]

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[itzy binks ohtani 💙🇲🇽 @theitzybinks]

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[Ellie Irons @ellieiroons]

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[Ellie Irons @ellieiroons]

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