Eduardo Lugo

[Eduardo Lugo @elugosjpr]

Do you know what total AI transformation really looks like? We do and so do 20,000 #ZendeskAI customers.

This month’s @Zendesk Insights newsletter explores what it takes to go all in on AI. https://t.co/OPntu731kY

[Eduardo Lugo @elugosjpr]

AI in CX is moving fast. @CXTODAYnews’ 2026 predictions capture the shift well.

Glad to see @Zendesk featured, with insights from Matthias Göhler, on how AI will move beyond automation to anticipate needs and deliver more personalized service at scale. https://t.co/iaotBZTO60

[Eduardo Lugo @elugosjpr]

In the latest @Zendesk Insights newsletter, we look ahead to 2026 and unpack what real resolution means.

From a practical AI maturity roadmap to powerful stories of service changing lives, this is about progress that feels human and results that stick. https://t.co/KajpFIvfxP

[Eduardo Lugo @elugosjpr]

Retail service has changed: Waiting is out. Fast, personalized support is the baseline.

See how brands like @newlook, @nobull, and @PapierUK are scaling customer service with AI, without losing the human touch, in this @Zendesk Insights blog. https://t.co/UcMe9auemx

[Eduardo Lugo @elugosjpr]

In financial services, instant response is the baseline and trust is everything. Leading institutions are using AI to move faster, stay compliant, and create real human connection.

See how leading institutions are redefining CX with @Zendesk AI. https://t.co/gYJ3XH8aEh

[Eduardo Lugo @elugosjpr]

AI works best when it works with people.

@Zendesk blends AI agents and human expertise to deliver faster, deeper resolutions without sacrificing trust.

See how we are raising the bar for blended, human-first AI in service. https://t.co/1qmUiJaXkL

[Eduardo Lugo @elugosjpr]

AI is making service work better for humans. Not just faster replies and higher CSAT, but calmer teams, steadier operations, and less burnout.

See how AI is creating more dependable experiences for customers in our @Zendesk Insights blog. https://t.co/PRLM2diNKC

[Eduardo Lugo @elugosjpr]

Enter to win a box of cigars from Cigar Aficionado's Top 25 Cigars of the Year! https://t.co/YBJSna4LY1

[Eduardo Lugo @elugosjpr]

Catch our lightning talk from @AWSreInvent, where Jonathan Barouch, Vice President, GM Contact Center at @Zendesk, breaks down how AI is rewriting the contact center playbook and raising the bar for modern service. https://t.co/gN6DrY9ecP

[Eduardo Lugo @elugosjpr]

IT teams: Take back your time with AI.

AI-powered automation helps teams handle more tickets, reduce handle times, and move from reactive firefighting to proactive innovation.

Read our @Zendesk Insights blog. https://t.co/JkEuXUrYQ0

[Eduardo Lugo @elugosjpr]

Traditional CX metrics only tell half the story. In the AI era, speed and volume are not enough. Leaders need insights that show how AI drives real outcomes.

Read this @Zendesk blog on moving from activity to outcome-driven CX analytics. https://t.co/9J6oSM59gz

[Eduardo Lugo @elugosjpr]

What does resolution really mean? For FreeWorld, it means a second chance, a job, a future.

Powered by @Zendesk, their AI-powered support helps returning citizens access living-wage careers and real opportunity.

That's the power of a resolution. https://t.co/Rx0SBChhfV

[Eduardo Lugo @elugosjpr]

In the latest @Zendesk Insights newsletter, we look ahead to 2026 and unpack what real resolution means.

From a practical AI maturity roadmap to powerful stories of service changing lives, this is about progress that feels human and results that stick. https://t.co/KajpFIvfxP

[Eduardo Lugo @elugosjpr]

AI is reshaping customer service, and the people behind it are changing along with it. Adrian McDermott, Chief Technology Officer at @Zendesk, outlines five resolutions that will set CX leaders up for success in 2026. Explore the insights. https://t.co/YGeWEQsggX

[Eduardo Lugo @elugosjpr]

Storio Group teamed up with @Zendesk and @Appamondo to deliver outstanding support across 12 countries.

The results?
✨ 80% increase in resolution rate
✨ 40% reduction in lost conversations
✨ 37% decrease in average handle time https://t.co/Wq3w5uFHMD

[Eduardo Lugo @elugosjpr]

IT isn’t just a help desk anymore. Today’s CIOs are designing experiences that drive productivity, innovation, and business impact.

See how @Zendesk's AI-powered employee service platform is turning IT into a strategic advantage. https://t.co/D9nlM1VEOP

[Eduardo Lugo @elugosjpr]

HR and IT can’t operate in parallel anymore. The future of employee service depends on bringing them together.

At @Zendesk, we’ve already made the shift. The result is faster decisions, cleaner data, stronger AI, and a better employee experience. https://t.co/ykLYT2zqPo

[Eduardo Lugo @elugosjpr]

I’m loving @Zendesk’s 2026 Countdown Challenge! Join in to explore AI-powered customer and employee service, unlock insights, and win daily prizes. https://t.co/o2XLIPAY3L

[Eduardo Lugo @elugosjpr]

Proud to announce @Zendesk Contact Center is a first mover in @AWS Marketplace’s new multi-product solutions offering.

See how Zendesk helps teams build a modern, AI-powered contact center on AWS. https://t.co/JnSDlnTHm7

[Eduardo Lugo @elugosjpr]

B2B buying has changed. Buyers’ first impression now often comes from AI, and every touchpoint shapes the AI-driven narrative. Marketing, sales, and support must align to keep it consistent and customer-centric. Read more from @Zendesk. https://t.co/RgGLQGbfQe