emma galbraith

[emma galbraith @emagg]

@ghd I’ve been trying to get a response for nearly 2 weeks regarding my second faulty pair in less than 5 months. What does it take to get a response??

[emma galbraith @emagg]

@ghd how can I get a response from your CS Team? No reply to emails / phone line is down and my second pair on 5 months have faulted / broken AGAIN with the same issue which I hear is very common!

[emma galbraith @emagg]

@ASOS hey I got an email with a discount code due to you changing the terms of my premium service. I can’t find my email but would still like to use my code.please can you reissue this? X

[emma galbraith @emagg]

@ASOS please can someone help me regarding a missing order order confirmation?

[emma galbraith @emagg]

@VTechToysUK We got this for Xmas but the Bluetooth won’t connect … any suggestions?? A very disappointing kid!

[emma galbraith @emagg]

@Hermesparcels where is my parcel again?? Missing since Saturday

[emma galbraith @emagg]

@ASOS hey my parcel never showed up with @Hermesparcels surprise surprise and now it’s saying it’s being returned to you. I have paid for this and they are Xmas present… what’s happened to my order?

[emma galbraith @emagg]

@hm hey please can someone help with my DM query?

[emma galbraith @emagg]

@Hermesparcels attempted to deliver a wet /damaged parcel from @feelunique which I rejected. courier say item was delivered & @feelunique are waiting for update from @Hermesparcels despite me getting in touch straight away to advise what happened . Can someone help?!

[emma galbraith @emagg]

@Trespass Hey I placed and paid for next day delivery over a week ago but it’s not arrived. You’re online tracking isn’t very detailed in fact it has no information.Can you give more info and also refund my next day delivery please? Order 1001193086.

[emma galbraith @emagg]

@Trespass Hey I placed and paid for next day delivery but it’s not arrived. You’re online tracking isn’t very detailed. Can you give more info and also refund my next day delivery please? I have send a DM with Order number

[emma galbraith @emagg]

@MadeToHelp Thank you for your great customer service! Issue resolved!

[emma galbraith @emagg]

@madedotcom hello I’ve been trying to get in touch via email regarding a faulty item. please can someone get back to me (Order No: 102891370)

[emma galbraith @emagg]

@MadeToHelp I’ve replied thanks

[emma galbraith @emagg]

@JDSports Sadly still not getting the answers or help I need

[emma galbraith @emagg]

Placed my order with @JDSports over a week ago and getting constant messages to tell me my order is delayed. Where is my order?!

[emma galbraith @emagg]

@JDSports Sorry they are just telling me what I already know that it’s delayed ..:. I need more info of a refund of it won’t arrive when I needed it

[emma galbraith @emagg]

@JDSports @JDSports still no update on my order, your customer service cut me off and no one has replied to my DM. Please update me ASAP! Worst online customer service of the year so far

[emma galbraith @emagg]

@JDSports Done thanks!