Emily Hector Labram

Lead Product Manager @gdsteam on digital identity. Married to @jfhector. Love building empowered, inclusive and effective product teams 💚 🌍

[Emily Hector Labram @emilylabram]

My tips for inclusive product workshops - new blog post below...

In summary: plan ahead, shift power to the team, make it all playful 🥳✨

Thanks to @claragt, @sonia_stevenson & the https://t.co/6B8hMWqjld Verify team 🥰

https://t.co/nQSpjF1bGx

[Emily Hector Labram @emilylabram]

Did my first ever Opportunity Tree workshop and I absolutely love this approach to Continuous Discovery @ttorres THANKS, I'm hooked!!

[Emily Hector Labram @emilylabram]

@TheRealNooshu @bandyroos Thanks - glad you're picking it up Matt! Should be easier now AWS has committed to providing data which we didn't have before.

[Emily Hector Labram @emilylabram]

@loft27design @WhichUK As a GDS colleague this is a big loss for us, but as a paying subscriber to Which I'm delighted to know you'll be helping them make their subscriber experience as good as it can be. Happy to share my experience :-)

[Emily Hector Labram @emilylabram]

@craigjbass Agree about hypotheses and experiments perhaps superseding the need for user stories (which are more like training wheels). Also, interested in the best cycle length for experiments. I know @LisaTalia at MOJ chooses 3-weeks to give the team enough time to reflect.

[Emily Hector Labram @emilylabram]

Product Managers in gov: who's out there doing (or trying to do) continuous discovery?

What is one experiment your teams tried in the past year that you're proud of?

Please retweet, I'm feeling rusty and in need of inspiration...

[Emily Hector Labram @emilylabram]

@craigjbass Oh, that sounds awesome! Can you describe one such experiment or 'lean value tree' in a little more detail?

[Emily Hector Labram @emilylabram]

@JonnyFWilliams @HimalMandalia @myddelton For our roadmap, we care about the "sequence" of the outcomes & benefits we're delivering and expect it to change as we learn. And, we are sometimes expected to commit to deliver things at certain times by stakeholders. We carve out as much agility as we can...

[Emily Hector Labram @emilylabram]

@JonnyFWilliams @HimalMandalia @myddelton My impression is we're a bit more self-organising in our programmes than we used to be. Speaking for Digital Identity, we have OKRs at the 3 year and one-year levels. We work in six-week increments using OKRs (aka missions).

[Emily Hector Labram @emilylabram]

I'm aware that Defra have been doing "trials" in partnership with farmers and land managers. Seems like continuous discovery meets co-design. V interested in how you co-create the measures of success @DefraDigital @JanetHughes

[Emmastace @Emmastace]

@emilylabram @antlerboy @danhilton @cjforms @HilaryCottam Agree. @HilaryCottam’s Radical Help should be essential reading for everyone working in public service.

[Emily Hector Labram @emilylabram]

@antlerboy @cjforms @danhilton @Emmastace @HilaryCottam @JanetHughes @nevccavendish Yes, I was also going to call out this work as one of my codesign-in-gov inspirations :-)

[Emily Hector Labram @emilylabram]

@antlerboy @danhilton @cjforms @Emmastace Wow, insightful question. :-) I read @HilaryCottam's Radical Help recently. It made me realise that co-design with communities can produce stunning results, compared with a top-down approach. Can we get there by embedding *both* central & local gov designers with communities?

[Emily Hector Labram @emilylabram]

This podcast by my colleagues is honest, brave and thoughtful about how to build services that work for government teams. A worthwhile listen for anyone in government. Props to you @Fearless_T79 and @hptrippe and @myddelton 👏

[GDS @GDSTeam]

Together with teams across government we’re creating a single sign-on and #DigitalIdentity solution that works for all services and their users. Want to get involved: listen to this month’s podcast to find out how: https://t.co/BfoEAoRPp6
#DoTheHardWork

[Emily Hector Labram @emilylabram]

Codesigning with 3000 people in 8 months: this is the benchmark I aspire to. Amazing work @DefraDigital

[Caroline Jarrett @cjforms]

Finally had a moment to write about @JanetHughes talking about the Future Farming and Countryside Programme at the UK Parliament's Select Committee.
See what she said about co-design: https://t.co/rPfMmimhv7

[Regular Frog @FrogCroakley]

Hey! When you make a tweet that is solely an inducement to feel complete despair, remember that folks who struggle, but aren't currently despairing, could have their whole day run into a brick wall of fear when they read it. You're laying your intrusive thoughts like landmines.

[Emily Hector Labram @emilylabram]

@HarryTrimble What I've experienced personally is that confidence *takes less effort* to maintain and grow to the extent we have privilege, and are surrounded by others like us.

[Emily Hector Labram @emilylabram]

@sonia_turcotte I hear you. It is life-giving to face up to the climate crisis and find a way to live that's truer: more aligned with it, less in denial of it... Beautiful that you are surrounded by others doing it too!