Emmanuel Kisolo

Communications | Public Relations | Marketing | Member (CIPR) | CIM Affiliate Professional Member

[Emmanuel Kisolo @emkisolo]

Charities do not lose donors because people stop caring.

They lose them when communication and connection break.

The issue is not generosity.
It is engagement.

Retention is driven by experience.

#CharityLeadership #Fundraising #DonorRetention #CRM

[Emmanuel Kisolo @emkisolo]

Most charities do not have a donation problem.

They have a retention problem.

Only 45% of donors give again.

Not because they stopped caring.
Because the relationship was never built.

Retention is not luck.
It is designed.

#CharityLeadership #Fundraising #DonorRetention

[Emmanuel Kisolo @emkisolo]

Most charity campaigns generate attention.

But the real difference is what happens after the campaign.

Campaigns attract supporters.
CRM systems turn them into long-term partners.

#CharityLeadership #Fundraising #CRM #NonprofitStrategy #Communications

[Emmanuel Kisolo @emkisolo]

Charities run on passion.

But passion alone does not sustain impact.

Clear communication.
Strong donor systems.
Consistent engagement.

Strong missions deserve strong systems.

#CharityLeadership #Fundraising #NonprofitStrategy #Communications

[Emmanuel Kisolo @emkisolo]

@ThanklyHQ You are so right. Donors are human beings and not machines. Prompt and genuinely expressed gratitude makes a difference.

[Emmanuel Kisolo @emkisolo]

Strong missions need strong communication systems.

Only 45% of donors give again after their first donation.
CRM systems increase donor retention by up to 27%.
Email generates up to 28% of fundraising revenue.

Communication turns one time donors into long term supporters.

[Emmanuel Kisolo @emkisolo]

Charities begin with passion.

But passion alone does not sustain impact.

Clear communication.
Strong donor systems.
Structured supporter journeys.

Purpose starts the mission.
Systems help the mission grow.

#CharityLeadership #Fundraising #NonprofitStrategy #Communications

[Emmanuel Kisolo @emkisolo]

Most organisations undermine the cost of poor coms.

But the data is clear.

86% of workplace failures link to ineffective communication.
CRM systems increase sales by 29%.
Automation can increase qualified leads by over 400%.

Communication is not support.
It is infrastructure.

[Emmanuel Kisolo @emkisolo]

Moving between cultures taught me something about work.

Values shift.
Work ethic looks different.
Communication changes.

Adapting matters.

But the real advantage is perspective.

Seeing work through more than one lens gives you ideas others may miss.

#Leadership

[Emmanuel Kisolo @emkisolo]

During my time in the insurance industry, I learned this:

The product was not the problem.
The process was.

We listened to customers, automated underwriting for key products, and reduced friction.

Listening reveals the real opportunity.

[Emmanuel Kisolo @emkisolo]

Consistency builds credibility.
Credibility builds trust.
Ordinary weeks build reputation.

Intensity gets attention.
Consistency earns influence.

Focus on repeatable excellence.

#Leadership #Consistency #CareerGrowth #ProfessionalDevelopment

[Emmanuel Kisolo @emkisolo]

Lent has made me slow down.

Fasting. Prayer. Reflection.

Private discipline builds public leadership.
The disciplines we practise shape the leaders we become.

Faith does not pull me away from work. It sharpens how I lead within it.

#Lent #FaithAtWork #Leadership

[Emmanuel Kisolo @emkisolo]

This week I had less than two hours to lead an unexpected creative decision.

Small window. No time to overthink.

So I stepped up, made the call, aligned the team, and we executed.

Result exceeded expectations.

Leadership is tested in compressed moments.

[Emmanuel Kisolo @emkisolo]

I once inherited a team that was overwhelmed and underperforming.

The problem was not effort. It was structure.

We mapped lifecycles, implemented CRM systems, automated follow ups, and trained staff properly.

Less busy. More productive. Higher conversion. Stronger revenue.

[Emmanuel Kisolo @emkisolo]

I love charities. I believe in mission driven work.

After working in corporate and charity spaces, I noticed this:

Corporates invest in systems.
Many charities rely on passion.

But passion without structure struggles to scale.

Strong systems protect strong missions.

#CRM

[Emmanuel Kisolo @emkisolo]

Leadership is behaviour before it is position.

Titles formalise authority.
Character creates influence.

You do not need a title to lead. You need ownership.

#Leadership #WorkplaceCulture #CareerGrowth #Influence

[Emmanuel Kisolo @emkisolo]

Upgrade your value, not only your CV.

Everyone has skills. Few build systems.

Skills get you hired. Systems make you indispensable.

Be the difference.

[Emmanuel Kisolo @emkisolo]

Nepal changed how I see marketing.

Mountain roads. Slower pace. Shops open 8am to 9pm. Outside Kathmandu, life moves differently.

You cannot export strategy.

Environment shapes behaviour.
Behaviour shapes demand.

Study the landscape before you launch.

[Emmanuel Kisolo @emkisolo]

Too many founders focus on building and ignore positioning. The market does not reward quality. The market responds to clarity.

If people cannot explain what you do in one sentence, you have a communication problem, not a product problem.

Position. Communicate. Repeat.

[Emmanuel Kisolo @emkisolo]

I wrote and published a book in 2021 with no budget. Learned product development the hard way.

Finishing the book was the easy part.

Marketing it taught me the real lesson: great products do not sell themselves.

Creation matters. Promotion matters just as much.