Emma

[Emma @emloub87]

@JustEatUK one of your drivers delivered the completely wrong order. I have footage from my ring camera proving the driver brought the wrong items and we didn't accept the delivery. Your customer service refused to refund me. You told me to DM you but are now ignoring the DM??

[Emma @emloub87]

@JustEatUK one of your drivers delivered the completely wrong order. I have footage from my ring camera proving the driver brought the wrong items and we did not accept the delivery. Your customer service is refusing to refund me??

[Emma @emloub87]

I have just spoken to your customer service team who could not have been more uninterested. She just kept telling me the item was packed but would not give me any indication as to when it would be delivered. Could someone please advise?? My order number is WEB010086830

[Emma @emloub87]

@Fortnums had a delivery scheduled for today. One hamper arrived with one incorrect product, the other hamper and 12 other products haven't arrived! I selected today as a delivery date as I'm going away tomorrow! Can someone please advise??

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[Emma @emloub87]

@AskeBay I've sold a very expensive ring on eBay. Royal Mail confirmed the buyer received the item several days ago and the buyer has left positive feedback and confirmed they love the ring so why are my payment funds on hold until 17th Sept?

[Emma @emloub87]

@British_Airways I have now tried with several browsers and I am still getting the same error message. I have sent a DM

[Emma @emloub87]

@British_Airways landed in US last night, told our luggage won't arrive until Friday! Here for a wedding so running around replacing stuff today instead of working! Not acceptable after spending thousands on business class. What is BA going to do to compensate our time and money?

[Emma @emloub87]

@British_Airways How am I supposed to make a claim when this keeps happening? I've had this error twice and have wasted 2 hours of my time trying to submit it! Can someone please advise on how I can claim back the expenses I have due to BA not delivering my luggage for my whole 5 day trip?

[Emma @emloub87]

@thetrainline Hi Lorcan, I've sent a private message with the screenshot. Thanks

[Emma @emloub87]

@thetrainline Hi, my train was cancelled today but I'm unable to request a refund online. Can someone please help? Thanks

[Emma @emloub87]

@thetrainline Hi Craig, in the email I got to say my train was cancelled, there was a link to alternative trains to take. I scanned the ticket from Leeds, but when I got on the next suggested train, I was told my tickets weren't valid and had to spend £89 on new ones on the train. Thanks

[Emma @emloub87]

@thetrainline Hi Craig, I've filled this out, thanks

[Emma @emloub87]

@WayfairUK I'm trying to return a faulty desk chair which I bought in August. Your colleagues are telling me they won't collect it unless I package it up but I don't have the original packaging and nothing else to package it in. Can someone please help?

[Emma @emloub87]

@TeamStubHub I bought 2 x tickets for a show that is due to take place next week in Germany - the seller still hasn't shipped the tickets and I'm in the UK so I need them before I travel. Can someone please help?

[Emma @emloub87]

@OVOEnergy I've been trying to speak to someone for days (on the phone, by message and by whatsapp) as my meter readings/bill are not correct. No one is getting back to me, can someone please help?

[Emma @emloub87]

@adeleee Interested! Can meet whenever

[Emma @emloub87]

@JustEatUK hi, I placed two orders this evening but one didn't arrive. Can you please let me know how I can get a refund? Thanks!

[Emma @emloub87]

@NandosUK I don’t understand what they need to investigate, we should not have to pay for food that Nandos did not deliver! Please issue a refund asap

[Emma @emloub87]

@NandosUK @Deliveroo Order never turned up on Friday, was told delivery driver couldn’t find us, but made no attempt to phone us so we could direct him? Didn’t receive our order, but being told I can’t get a refund as he attempted delivery?? And now my emails are being ignored!