Emma Hines

Currently tweeting from London but I'm Sydney at heart.

[Emma Hines @emma_hines]

I do not enjoy flying ant day

[Emma Hines @emma_hines]

SOLD

[Emma Hines @emma_hines]

I have a spare ticket to @mightyhoopla going for free. Would love to give it to someone who’s super keen.

[Emma Hines @emma_hines]

@Jcarbi3 @mightyhoopla Yep! Still got it

[Emma Hines @emma_hines]

What’s the point of @British_Airways having customer service via DM if you get a different agent each time who seems to not have access to the full previous conversation history 😤

[Emma Hines @emma_hines]

@pooj_ Come stai?

[Emma Hines @emma_hines]

Parlo italiano!

[Emma Hines @emma_hines]

Really interesting read about using data to segment the Duolingo user base and drive retention using gamification elements https://t.co/pOmuE63rqF

[Emma Hines @emma_hines]

WTF @Citymapper now charges a subscription to use the bus-only route option?! Very messed up

[Emma Hines @emma_hines]

What’s a billion times worse than a slow walker? A slow swimmer in the fast lane. I keep coming away from my swim sessions filled with rage instead of relaxed @Better_UK

[Emma Hines @emma_hines]

@AlexDeeds No face to face meets or video calls for three years? Ooof.

[Emma Hines @emma_hines]

@MetTVH Alternatively, you could use this data to more appropriately staff your teams at peak times rather than telling us not to call

[Brett Mcleod @Brett_McLeod]

BBC weather putting Sydney’s downpour into context.
More rain there in 4 days than London gets in a year.

[Emma Hines @emma_hines]

@TfL It doesn’t need to be “investigated”. You just need better briefing comms for your drivers before their shift to tell them that there is now an additional bus stop on the existing route

[Emma Hines @emma_hines]

@Arriva_London @TfL please tell bus drivers for 2, 415 and 432 that the Brixton Station stop is operational again. Six busses drove past and wouldn’t stop for us 🙄

[Emma Hines @emma_hines]

@BellRibeiroAddy @StMartinsTRA @MetTVH On the same estate, also with @MetTVH , Taylor House has not had a lift since December 8th last year!

[Chris J @gotthegistofit]

The Swedish mens curling team look like they gonna curl in the morning, catwalk in the afternoon and play Hamlet at the Globe in the evening.

[Emma Hines @emma_hines]

@pooj_ I got it in three today

[Emma Hines @emma_hines]

Shoutout to @lufthansa Customer Service for being so helpful rebooking me onto new flights that coincidently are better than my original flights. I went from really annoyed about suddenly cancelled flights to appreciative of the dedication to finding me a solution. Thanks!

[Emma Hines @emma_hines]

The best part of Bake Off was absolutely that ‘where are they now’ reel at the end #GBBO