Emma Cross

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[Emma Cross @emmaboumphrey]

@SF_England my son has received his letter confirming maintenance loan for 25/26. However we believe it’s incorrect and about £1000 more than it should be, going on the calculator on https://t.co/hhMIp1aXY5. How do I go about checking what household income figures have been used?

[Emma Cross @emmaboumphrey]

@AXS_UK I booked Greg Davies tickets before 01.09.24. Just get a blank screen after I log in to Ticket Factory. Tried via laptop but website just glitches.

[Emma Cross @emmaboumphrey]

@SF_England On my account my actions to complete on both son’s account is Provide financial details. When I go into link it tells me I have applied for Assessment of Financial circumstances and you’ll check details with HMRC.

[Emma Cross @emmaboumphrey]

@SF_England had an email 12.03 thanking me for submitting financial details for 25/26. Just received an email saying you’ve not yet heard from me? Husband also submitted financial info in March and had same email today. Has this second email gone out in error?

[Emma Cross @emmaboumphrey]

@LJMU When will we receive details of the exact timings for Applicant open day on 5 March please. Thank you.

[Emma Cross @emmaboumphrey]

@Halcruttenden will you be adding any dates in West Midlands, Welsh borders, Cheshire, Staffordshire area?

[Emma Cross @emmaboumphrey]

@TheCoopLive my tickets for Mickey Flanagan tomorrow (28 Nov) say 7.30 but email you sent today say 8pm start. Which is correct?

[Emma Cross @emmaboumphrey]

@MaisieAdam here’s the proof you’ve been here before

[Emma Cross @emmaboumphrey]

@HMRCcustomers hi, my employer has given me P11D info for my son’s student finance application, but Student loan company have said it doesn’t contain all the information they need and I need an actual P11D. My employer doesn’t have anything else to give me, can HMRC supply one?

[Emma Cross @emmaboumphrey]

@SF_England I am logged in but don’t see a live chat function

[Emma Cross @emmaboumphrey]

@SF_England for 23-24 maintenance loan, we (his parents) submitted current year income estimates. Do we now have to confirm actual income for 23-24 and if so, how. Student son hadn’t received any request for this as far as I’m aware.

[Emma Cross @emmaboumphrey]

@SF_England How do I access the live chat please? I did try and call yesterday but as someone answered the call cut off. Thank you

[Emma Cross @emmaboumphrey]

@SF_England Unfortunately I wasn’t at home at the time and didn’t have log in details. I can’t see the live chat function so I’m assuming it’s not available now. What time is live chat available please.

[Emma Cross @emmaboumphrey]

@SF_England Hi Ross, no, neither of us have received emails.

[Emma Cross @emmaboumphrey]

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[Emma Cross @emmaboumphrey]

@jet2tweets hi, no one gave us a £60 voucher - which was mentioned on the tannoy- as we left the plane or arrived into the terminal. How do we go about getting them please?

[Emma Cross @emmaboumphrey]

@SF_England Ok thank you. If we as parents have joint bank accounts that have earned interest, do we apportion out 50-50?

[Emma Cross @emmaboumphrey]

@SF_England we did CYI forms for our son for 23/24 income due to drop in income from previous years. Do we now need to confirm our income with you, now the tax year has finished? And if so, how do we do this?

[Emma Cross @emmaboumphrey]

@SF_England No, we will pay ourselves for 24/25 and not take loan. But worried if he doesn’t take loan for 24/25 then he’ll be out of the system for 25/26 and unable to get loan for both tuition and maintenance.