Emma Webster

[Emma Webster @emmacwebster]

@ZARA you received my return 2 weeks ago! I have contact you via WhatsApp, email and now X! I have messaged Zara care as you requested but nobody has replied. Please can you sort out my refund!

[Emma Webster @emmacwebster]

@ZARA @ZARA_Care You haven’t replied to my DM - please can someone help!

[Emma Webster @emmacwebster]

@ZARA I have been waiting 11 days for a refund. Your chat isn’t working, WhatsApp help is AI so useless & the return link on your website isn’t working! Can someone please help!

[Emma Webster @emmacwebster]

@TheAA_UK A certain amount of hours? They took them 45 minutes/1 hour & left them for nearly 5 hours before the next truck turned up (the final straw for them was the wrong truck 11 hours after they first set off). Makes no sense & the driving law is just an excuse in this case.

[Emma Webster @emmacwebster]

@TheAA_UK absolutely disgusted that the AA have taken 11 hours to move my parents & their caravan 80 miles!!! Taking them across one county then dumping them at a service’s to wait for the next driver, what a disgraceful service, 3 drivers & one incorrect truck. Shocking!!!

[Emma Webster @emmacwebster]

@TheAA_UK They’ve made their own arrangements after you sent the wrong truck! Please can you advise what driving laws stop you taking them directly home (it was 120 miles), as this may help me understand how they’ve been treated.

[Emma Webster @emmacwebster]

The wrong truck turned up at 5pm and now at 7.30pm they’ve had to arrange to get themselves home as you couldn’t guarantee a time! I am so shocked at how they’ve been treated. Shameful treatment, surely you could have arranged to take them home in one go.

[Emma Webster @emmacwebster]

@Sisters_Seekers I am trying to chase an order up with you. Please can you advise how I chase tracking. Thanks
Email for order us [email protected]

[Emma Webster @emmacwebster]

@Avis I have sent you a DM regarding the damaged car we had no choice but to accept at Loews Hollywood today. Please can you respond.

[Emma Webster @emmacwebster]

@andy_mayo69 @RNLI @RNLI_Whitstable @ChiswickRNLI @Kiminthebubble @KatieSueMayo1 Thank you Andy I have found the link to show my friend who’s added a name. She was desperate to go to the launch a memory event in Poole but the tickets are so hard to get. This will at least show her where her name is, even if she can’t see it in person.

[Emma Webster @emmacwebster]

@andy_mayo69 @RNLI @RNLI_Whitstable @ChiswickRNLI @Kiminthebubble @KatieSueMayo1 Hi Andy, please can I ask how you got this screen shot of the boat with your choose name added? Thanks

[Emma Webster @emmacwebster]

@fairfaxenglish @FairfaxSchool Who are these sessions for? Is it just invited students only?

[Emma Webster @emmacwebster]

@FatFace Went into your Sutton Coldfield branch today & got served by Jane - she was a ray of sunshine, so friendly, really happy & positive, totally engaged with us as customer to the point we went back later to make a further purchase! A total credit to your business 😊😊

[Emma Webster @emmacwebster]

@DirectLine trying to contact the claims team at direct line (car insurance) the number on my paperwork is dead & your 0345 878 5200 is not working. Please can you give me a telephone number I can call. Thanks

[Emma Webster @emmacwebster]

@NeilDance @JDSports Thank you for sourcing this info though.

[Emma Webster @emmacwebster]

@NeilDance @JDSports Thank you I agree! Or let me drop off the one slider to a closer branch & pick up a new pair then they sort out getting it back to Poole! The staff member wasn’t careful she was shoving my things in the bag and it wasn’t open properly. #frustratedJD!

[Emma Webster @emmacwebster]

@JDSports I’ve done this & got told told to call customer services who only deal with online orders & were of no use as it’s a branch purchase!

[Emma Webster @emmacwebster]

@O2 How do we leave a review for your store staff, we’ve had amazing service twice this month from O2 Sutton Coldfield. Can’t fault the staff in this branch, a real credit to O2. #theyneedareward #friendly #professional #welcoming

[Emma Webster @emmacwebster]

@cultbeauty Hermes have confirmed they have lost my cult beauty parcel, I have tried to contact you via messages but the process is so slow! Please can someone help & reassure me you’re looking into this and I will get a replacement item or a refund.

[Emma Webster @emmacwebster]

@cultbeauty my order hasn’t arrived! Hermes tracking says it’s stuck but I can’t get in touch with them it’s all automated! Pls help! O/N 337893081