Emma Laughton

[Emma Laughton @emmalaughton]

@walkers_crisps #lovemywalkers

[Emma Laughton @emmalaughton]

@BulbUK you’ve just increased my monthly payments to £156 per month even though we’re £219 in credit. Our latest statement showed we only used £85 of energy in June. How can I get you to lower my payments , we’re clearly not using £156 per month

[Emma Laughton @emmalaughton]

@BulbUK if we want to get an energy usage metre installed, how do we do this?

[Emma Laughton @emmalaughton]

@pandocruises I’ve emailed them on Monday but not had a reply yet - when can I expect to hear back from them?

[Emma Laughton @emmalaughton]

@pandocruises We went on a cruise with you in Nov 2021 and missed 3 ports due to bad weather. Our insurance claim requires proof of missed ports - how can we get this from you?

[Emma Laughton @emmalaughton]

@BBCNews yesterday you interviewed a man who was still in Kherson with his wife and 3yr old daughter. He said he was running out of food and just had crisps and chocolate left - have you had any update on him? I’ve been thinking about him today

[Emma Laughton @emmalaughton]

@BulbUK just wondered how the removal of the energy cap will effect customers, as you guys are in administration and we’ve been told not to switch providers?

[Emma Laughton @emmalaughton]

@British_Airways I am getting so annoyed.I’ve tried 27 times to call your holidays number, it’s always closed.I’ve tried your sales team who transferred me to your commercial team, who transferred me back to the sales team. I’ve now spent the best part of a day trying to speak someone!!

[Emma Laughton @emmalaughton]

@British_Airways we’ve booked a holiday with you, how do we book our infant a seat as we don’t want her on our lap for the whole flight

[Emma Laughton @emmalaughton]

@British_Airways still no reply

[Emma Laughton @emmalaughton]

@British_Airways I would like to book a seat for an infant (we’ve booked flight+hotel) , how can I do this?

[Emma Laughton @emmalaughton]

@British_Airways @Jrayling I’ve tried 23 times today alone and no response! It’s a nightmare - they never respond

[Emma Laughton @emmalaughton]

@British_Airways @Ashleeighmorgan I’ve been trying to call for a week and no response yet

[Emma Laughton @emmalaughton]

@British_Airways I’ve now been trying to contact you for a week. I’ve called 23 times today alone - your phones are always shut. I’ve had no response on Twitter. No response on email. I just want to book a seat for my infant!! I don’t know what else to do

[Emma Laughton @emmalaughton]

@British_Airways it’s now nearly been a week of trying to get hold of you. Your phones are NEVER open - I call on the dot when you open and you’ve already shut them because so you’re so ‘busy’. HOW AM I SUPPOSED TO CONTACT YOU??

[Emma Laughton @emmalaughton]

@British_Airways I’ve been trying since Tuesday to contact you about booking a seat for an infant. Your phones are always closed so I can’t get through. There are never agents available on web chat. And I never get an answer on Twitter 😡

[Emma Laughton @emmalaughton]

@audibleuk I’ve been trying to apply a promo code that I’ve been emailed, for 50% for 4 months. However each time I try I get message ‘promo code error’ - I am a returning customer. Can you help?

[Emma Laughton @emmalaughton]

@GoogleStadia contacted you for a refund for a stadia that wasn’t delivered and was returned to you - it’s been nearly 2 weeks and I’ve heard nothing

[Emma Laughton @emmalaughton]

@pandocruises Thank you - this includes the conservatory suites? That is what we’ve booked

[Emma Laughton @emmalaughton]

@pandocruises just had the email re.delay to embarkation due to storm. Can you confirm how much onboard credit we’re getting as compensation - will this equate to cost of the 1 night we’ve paid for that we’ve now lost?