Emma Le Roy

[Emma Le Roy @emmaleroy]

@TfL Ok but can you clarify. Will there be more information or just the vague “little or no service” not specifying which one and which lines which dates etc? Thanks

[Emma Le Roy @emmaleroy]

@TfL any news on strike updates? Looking to travel Sunday 23rd or Monday 24th and just says reduced service so tubes will be running just not as often?

[Emma Le Roy @emmaleroy]

@TfL Yep that’s super vague. Says 23rd onwards but then goes onto day disruption from 25th. Is there no more information than that?

[Emma Le Roy @emmaleroy]

@SkyHelpTeam something to note our neighbours have received a wifi hub to keep them working, £9 a day compensation and calls with updates every 2 days from BT…sky have done nothing

[Emma Le Roy @emmaleroy]

@SkyHelpTeam What if you’ve not had internet for 9 days and no one cares while your bill keeps increasing for terrible service? Who do you book then?

[Emma Le Roy @emmaleroy]

@SkyHelpTeam day 8 no internet and no updates just that they promise it will be fixed in 2 days or less…the math ain’t mathing

[Emma Le Roy @emmaleroy]

@SkyHelpTeam Hi Tony, unfortunately that doesn’t work it gives the automated chat and then says goodbye…?

[Emma Le Roy @emmaleroy]

@SkyHelpTeam days 5 of no internet and no communication or explanation or attempts at help. I’d cancel our account if I could get hold of anyone…?!

[Emma Le Roy @emmaleroy]

@SkyHelpTeam You press for issues with broadband and get an auto message saying we don’t know / have no info and then it hangs up. This is costing us a lot of money in data bolt ons to work from home. How can no one know what is going on after a week?!

[Emma Le Roy @emmaleroy]

@SkyHelpTeam How do I speak to the tech team? It’s been 5 days and no one can give me any information expect it should be fixed in 2…?

[Emma Le Roy @emmaleroy]

@SkyHelpTeam I’ve run this many times days outage in the area will be fixed in 2 days but it’s said that since Monday and no one can tell me anything. I just keep getting sent the same link to run the same test

[Emma Le Roy @emmaleroy]

@SkyHelpTeam Hi Scott. So unhelpful. Complete loss of service is now and needs to be fixed but before that we have documentation of losing service every hour or so but then it would come back. So disruptive but conveniently exempt from your compensation rules.

[Emma Le Roy @emmaleroy]

@SkyHelpTeam another internet outage the 4th in the last 10 days. Another useful generic message of it’s out and will be back in a couple of days maybe sooner. Can’t get through to anyone but a robot! Still being charged full amount despite this now being a monthly occurrence

[Emma Le Roy @emmaleroy]

@SkyHelpTeam for the 4th time in 10 days we’re without internet no explanations and compensation only if it lasts more than 2 days always fixed just before then but surly should have to pay if it’s every few days! Sort it out!

[Emma Le Roy @emmaleroy]

@SkyHelpTeam Unfortunately the generic robot steps don’t help and there’s no option to book an engineer

[Emma Le Roy @emmaleroy]

@SkyHelpTeam broadband completely down. Says area specific but none of the neighbours on our road or others have any issues…? Help!

[Emma Le Roy @emmaleroy]

@Victorianplumb such awful customer service! No working bathroom for 2wks & the only reply is to turn it off and on again!

[Emma Le Roy @emmaleroy]

@HotelChocolat awful customer service placed a corporate order for our employees Christmas gifts just been told they’ve run out of stock and now can’t get hold of anyone!

[Emma Le Roy @emmaleroy]

@jlandpcustserv paid extra for next day delivery nothing has turned up just been told it was because I wasn’t in with a photo of someone else’s front door!?

[Emma Le Roy @emmaleroy]

@ASOS_HeretoHelp Tricky to explain to a robot FYI might need to expand the queries!

[Emma Le Roy @emmaleroy]

@ASOS_HeretoHelp my parcel didn’t arrive in the time slot given still waiting when I click the link it now says signed for 2 days ago before I even ordered it...