Emma Poole Sheldrick

Mummy to three tiny humans. Work in Business Design.

[Emma Poole Sheldrick @emmaps]

@bookingcom please advise how to escalate a complaint that has not been satisfactorily addressed by customer service. Thank you

[Emma Poole Sheldrick @emmaps]

@CalMac_Updates Thanks - we’ve been here at Tarbert since 845 so it must have left early

[Emma Poole Sheldrick @emmaps]

@MailOnline interested in a story about @British_Airways losing a case but accusing the passengers of lying, telling them to claim lost items, finding the case yet still denying it was checked in and then offering only 75% of the value of the replaced items??

[Emma Poole Sheldrick @emmaps]

3/3 claim for the replacement items which you deem as fair because we’ve had the ‘benefit’ of the new and returned items. Totally unacceptable when you’ve accused us of lying twice and then won’t even refund what we were told purchase by yourselves. #appallingcustomerservice

[Emma Poole Sheldrick @emmaps]

2/3 again by you to purchase replacement items. Miraculously the case was found some weeks later and returned to us the same week that you emailed us to say ‘there was no evidence that the case was ever checked in’ ! We took it to the CEDR and have now had an offer of 75% of our

[Emma Poole Sheldrick @emmaps]

1/3 @British_Airways - you failed to tag our case during a recent flight, the person at the desk accused us of lying about the case (despite fellow passengers in the queue backing us up). We were advised by you to wait 21 days before it was considered lost. We were then advised

[Emma Poole Sheldrick @emmaps]

42mins online with @Microsoft before they admit that Family Safety doesn’t work with Windows11. What an abysmal omission

[Emma Poole Sheldrick @emmaps]

However you still want to charge me a cancellation fee because I cancelled on day 15 of the contract’s cool-off period despite me only having had the equipment for 13 days and your doorstep agent telling me I had two weeks to test once installed. Bullying tactics. Not happening

[Emma Poole Sheldrick @emmaps]

@CommunityFibre I have been trying to cancel my subscription since 23 June. I have emailed multiple times. You refuse saying you ‘need’ a phone call. You are in breach of the Unfair Terms legislation

[Emma Poole Sheldrick @emmaps]

Thanks for looking into it @CommunityFibre and amazingly the first contact apologises for the ‘miscommunication’ and the fact that you are allowed to cancel by email. Funny that

[Emma Poole Sheldrick @emmaps]

@TheO2 @s0kayleigh @Cirque Will you be making an announcement as to what happened @TheO2 ?

[Emma Poole Sheldrick @emmaps]

@thetimes you have failed to deliver our Sunday paper for the last 5 weeks. Each week someone apologises, promises it won’t happen again and that the Home Delivery Team are on it. I asked for this to be escalated. No response. How hard can it be??

[Emma Poole Sheldrick @emmaps]

Donate to my fundraising page and help raise life-saving funds for Cancer Research UK https://t.co/vT3k1Gyz57

[Emma Poole Sheldrick @emmaps]

@pierrevacances_ so as of today we are not allowed to travel to France yet you won't give us a refund? Very poor customer service 😞

[Laura Taylor @Lollytaylorweir]

For the love of all that is holy if you have a cough or a temperature or feel a bit fluey and short of breath GET A COVID TEST. No, not a lateral flow. I have had to say this to 80% of my patients today. They all seemed surprised. We are doomed. 😭🤦‍♀️

[Emma Poole Sheldrick @emmaps]

@HM_Passport @CatherineWray4 Says use non urgent service if you are travelling outside 3 weeks. We have been waiting 5 weeks so far for a child’s renewal

[Emma Poole Sheldrick @emmaps]

@British_Airways I need help changing a name on my Booking. I sent a DM 9 days ok - no useful response as yet. Tried ringing and get told 'we cannot put you through to the team right now'. Live chat won't help. We travel in 3 weeks. How do I get help???

[Emma Poole Sheldrick @emmaps]

@stevenpoole What about Sheep that identify as Goats?

[Emma Poole Sheldrick @emmaps]

@stevenpoole Goat’s cheese?! What about the lactose intolerant?!