Empathy

The deepest customer understanding and insight-driven design, for truly great organisations

[Empathy @empathydesignnz]

We're working on some incredible projects in 2020. If design research and strategy are your thing, come and be part of it all https://t.co/CdN8K22IBu

[Empathy @empathydesignnz]

We're looking for another awesome design researcher to join our team https://t.co/CVlNQTBXe2

[Empathy @empathydesignnz]

Drumroll please… our new chief executive is Melissa Neustroski! Liss’s leadership experience, dedication to human-centred design, and extensive knowledge of Empathy’s work make her the perfect fit

[Empathy @empathydesignnz]

Feel like opting in to some extreme frustration? This intentionally awful user interface by @BagaarAntwerp is a great lesson in how not to design! https://t.co/zdby52Gtb6

[Empathy @empathydesignnz]

@caspianievers We have hustle for days, but not in any wine-related activities. It looks lovely, though!

[Empathy @empathydesignnz]

This comic book by Tapahia Heke showcases the superpowers of 14 incredible wāhine, including @RachelTaulelei @Kirinathan @LynellHuria. What a creative way to acknowledge success and inspire the future. Tau kē!

[Empathy @empathydesignnz]

Handover points can be a risk for complex projects. That's why we like working alongside the people responsible for making change happen!

[IDEO @ideo]

If innovation projects are going to succeed, they’ll need to survive a handoff from an innovation team to an execution team—and every time you create a handoff, you risk dropping the baton https://t.co/QYQVTZIzf8

[EPIC People @epicpeople_org]

Announcing EPIC2019 keynote speakers! Learn about poetic computation, race & class in coding economies, embodied knowledge & more in the work of @SareetaAmrute, @zachlieberman & @ideasbazaar https://t.co/VADMiqAyEM #epiconference #ethnography

[Empathy @empathydesignnz]

The feedback sandwich might be dated and simplistic, but it shouldn’t be ditched completely. Writer Tessa on sharing feedback without fear: https://t.co/DdbYcPY5ar

[Empathy @empathydesignnz]

Describing something or someone without using labels is hard. But it's so important to be aware of why, when, and how we label people. A label is a limit. https://t.co/cBL4fT6YvK

[Empathy @empathydesignnz]

It's hard to imagine a 'neutral' state of mind exists with so many types of bias influencing the way we think. That's why it's important to actively work against biases, not just acknowledge them https://t.co/4bzjZFx1mn

[Alicia @alicia_grimes]

“If you want your customers to be obsessed with you, you have to be obsessed with your customers” - Matt of @empathydesignnz & Tim of @JUCYWorld talking about the impact of really knowing your customers #bbdsummit

[Empathy @empathydesignnz]

Working from home: Instagram vs Reality. Empathy storyteller Cat started her working day at home today, and emailed this to give the team a chuckle. Productivity and organisation comes in many forms!

[EPIC People @epicpeople_org]

Announcing EPIC2019 Agency! We invite submissions to the leading global conference on ethnography in business - read the conference theme and Call for Participation https://t.co/Cdm1lpVUJx #epiconference #ethnography #design #ux #DataScience #business #marketing #mrx

[Empathy @empathydesignnz]

The team at @epicpeople_org have announced their #EPIConference theme for this year! https://t.co/I6ySZsgrhJ

[Empathy @empathydesignnz]

Inspiring words from Tanuja Prasad about how complexity science can be applied to improve design and help businesses be better https://t.co/2x6RDaJTEU

[Empathy @empathydesignnz]

Our new year gift to clients and friends is a book to inspire team building, goal setting, and use of design mindsets. A new year can feel like an arbitrary rollover from one calendar to the next, but if you have some headspace it's a great time for reflection and planning!

[Empathy @empathydesignnz]

@bowmast Will do, Nick. We’re not sure what events are in store for 2019, but we’ll let you know when we lock things in. ^ Nik

[Empathy @empathydesignnz]

Hosting Wellington design research enthusiasts last night was such a pleasure. Great to have some #ExperienceWeek guests join us, too. We discussed labels, perspectives, evidence, and heaps more

[Empathy @empathydesignnz]

@nishita_wojnar Sorry for this super late reply Nishi. We don’t know what or when the next one is, but when we do we’ll shout about it here on Twitter. ^Nik