Eugenie Mukeshimana

[Eugenie Mukeshimana @emukeshimana]

@call242h @reg_rwanda REG needs to come clean about these daily power outages at 6:00PM . We are growing tired of being singled out to eat dinner in the dark every single night. Why is Kamonyi always on the chopping block? What issue conveniently happens at 6:00PM every single day?

[Eugenie Mukeshimana @emukeshimana]

@CAGUWA_2 14

[Eugenie Mukeshimana @emukeshimana]

@nconsolee My sincere condolences to you and your family @DadydeMaximo kubura umubyeyi ni akababaro katagira ingano. Nyagasani amutuze aheza kandi abongerere imbaraga zo kwihanganira umubabaro n’icyuho cyo kumubura.

[Eugenie Mukeshimana @emukeshimana]

@MTNRwanda It’s a shame that a tele”communication” company is unable to effectively communicate with its customer. I am still waiting for answers to my question. It’s been over 15hrs, still no resolution on this case.

[Eugenie Mukeshimana @emukeshimana]

@MTNRwanda you sold me a voice pack that was supposed to last an entire month but only lasted 3 weeks. I want my money back if you cannot provide the full service you promise a consumer to get. Happens every time. Haven’t been here for a month and I ran out of my monthly pack??

[Eugenie Mukeshimana @emukeshimana]

@MTNRwanda Please ask Amos for previous communication on this case

[Eugenie Mukeshimana @emukeshimana]

@MTNRwanda As you can see this is all wrong, someone has manipulated my account. This wxpiration is wrong as I was not even here on those dates

[Eugenie Mukeshimana @emukeshimana]

@MTNRwanda I have gone through this since yesterday, provided your staff with all requested info, they were able to crosscheck the purchase but to my surprise they never explained what happened to my last 7 days remaining on the Irekure pack. I purchased it on 11/14/2024

[Eugenie Mukeshimana @emukeshimana]

@EgideMurisa Yup it does.

[Eugenie Mukeshimana @emukeshimana]

@MTNRwanda I probided everything you have asked for but still you have not solved my issue. I need my money back if you charge me a monthly pack that turnes out to be a 3 week one. You either refund my money for the remaining week or give me service that I already paid for.

[Eugenie Mukeshimana @emukeshimana]

@MTNRwanda it happened again. I bought an unlimited 5K monthly voice pack on 11/14 and now my airtime is gone?? I want my money back. Tired of calling and getting nowhere with your staff.

[Eugenie Mukeshimana @emukeshimana]

@MTNRwanda I still don’t have service and have not heard back from you.

[Eugenie Mukeshimana @emukeshimana]

@MTNRwanda

[Eugenie Mukeshimana @emukeshimana]

@LilianeUmuhozaP 👀

[Eugenie Mukeshimana @emukeshimana]

@MTNRwanda @MTNRwanda It’s ridiculous that I have to come over here again to state my case. I bought 4000+ minute or 66+ hours of airtime on May 27. Yesterday evening June 6, I couldn’t place a call due to insufficient airtime minutes. This means that I used over 5hours each day of airtime

[Eugenie Mukeshimana @emukeshimana]

@EgideMurisa Even for raised bed, you shouldn’t use any pressure-treated wood. Always use cedar wood or any other non-toxic materials. Going organic is key here. Keep all the harmful materials out of the food garden!

[Eugenie Mukeshimana @emukeshimana]

@MTNRwanda Just did.

[Eugenie Mukeshimana @emukeshimana]

So @MTNRwanda your customer care rep has the audacity to tell me that I’ve used 1500 minutes in less than 24 hrs!!! Please fix this mess ASAP!

[Eugenie Mukeshimana @emukeshimana]

@MTNRwanda Also this seems to be a pattern. Same purchase April 7 of $5000 was gone April 10