Enchant✨

Tweeting about business and growth 🚀.. We help companies create meaningful connections with their customers.

[Enchant✨ @enchant]

Great customer service doesn’t just affect customer loyalty. Customers spend money because they’re choosing to trust your brand. Businesses who offer great customer experiences can charge up to a 16% price premium on products and services. #CX
https://t.co/QohPV7IhGw

[Enchant✨ @enchant]

Being able to communicate with your customers in their own language take their relationship with you to another level. It builds trust and removes a huge barrier that might keep them from filling out your customer feedback survey. #customerfeedback #CX https://t.co/NHBD3gJTvw

[Enchant✨ @enchant]

Your team is dependent on the help desk to handle your customer communication, so it HAS to be reliable. It's unrealistic to expect no outages, but you need to choose a provider that takes them seriously, and resolves them quickly. #CX #CustomerService https://t.co/sUF6rGrynB

[Enchant✨ @enchant]

How do you scale your customer support while providing personalized service to your customers? Using a help desk solution allows your team to easily and quickly access customer's purchase history and past interactions.
#CustomerService #businessgrowth https://t.co/QohPV7IhGw

[Enchant✨ @enchant]

Research shows that 70% of customers say speed and convenience are important factors in feeling positive about their customer service experiences. Even a few minutes lost in tasks, that could've been automated, can bring down the speed of your service. #CX
https://t.co/sUF6rGs6d9

[Enchant✨ @enchant]

When an app performs slowly and the user has to "wait" for it to do things, their train of thought may be thrown off. They'll feel frustrated at the inconvenience or leave looking for something better. Speed is a critical part of the UX. #productdesign #CX https://t.co/ngxW932yZ5

[Enchant✨ @enchant]

It's not good enough to answer customer queries quickly if your answers don't resolve their issues. Customers say that lack of effectiveness is a primary cause of their frustration. With proper skills and training you can solve issues in first attempt!
#CX
https://t.co/NgIm0OK5Hv

[Enchant✨ @enchant]

Customer feedback helps you understand the pain of unhappy customers. Once you know the reasons behind their pain, you can make changes to delight them. Customers who feel like their voice matters become your loyal brand ambassadors. #customerfeedback #CX https://t.co/NHBD3gJTvw

[Enchant✨ @enchant]

First impressions go a long way in building brand loyalty. It's your chance to make your customers feel they made the right choice with your business. Solving their queries in first response gives them confidence in you, bringing more repeat business.
#CX
https://t.co/NgIm0OK5Hv

[Enchant✨ @enchant]

Bots are becoming increasingly popular for proactively getting details about a customer's request, before connecting them to an agent. Or to let the customers know what they can expect next. It's worth investing in a system with bots. #CX #CustomerService https://t.co/sUF6rGs6d9

[Enchant✨ @enchant]

Traditional live chat makes sense when your customers spend a short time on your website, messaging might work better when they are logged into your app for hours. Choose one that lets you offer the best type of customer experience for your business. #CX https://t.co/lxyMOHtvYF

[Enchant✨ @enchant]

Your customers want help when they ask for it — not when you have time to get to it. Nearly half of consumers still feel that brands don’t meet their expectations. The more effectively you answer queries, the higher your chances of delighting them and stand out in the market. #CX

[Enchant✨ @enchant]

When a customer is being vague about their problem, they may not be able to give enough information for you to help them. Practice active listening while asking targeted questions about each step until you get to the problem area. Remember, be patient. #CX https://t.co/klyuyHglYp

[Enchant✨ @enchant]

Wishing everyone a joyful holiday season filled with warmth and cheer! May this festive time be a period of relaxation and celebration with loved ones. #HolidayCheer #SeasonsGreetings

[Enchant✨ @enchant]

Research shows that just asking for feedback makes your customers create a positive association to your brand. It is because it shows your customers that you care about their experiences. And it builds long term customer loyalty. #customerfeedback #CX https://t.co/NHBD3gJlFY

[Enchant✨ @enchant]

Customers are looking for quick, helpful support. For a growing company, it can be challenging to maintain the level of service it could while they were still nimble. You don't have to settle for less if you make your processes smarter & efficient. #CX https://t.co/QohPV7IhGw

[Enchant✨ @enchant]

Excellent customer service helps you build strong customer relationships. And happier customers tend to be more loyal and understanding. If you ever slip up, own it and apologize for it, those customers will give you happily give you another chance! #CX https://t.co/NgIm0OK5Hv

[Enchant✨ @enchant]

@_andypeacock @T_Zahil We do have some AI features at the moment - https://t.co/gt0vIxjgPs ... with more in active development

[Enchant✨ @enchant]

Talk to your pro users, and look at metrics to see what’s getting the most traction, and what isn’t. Your customers can give you insights into what people love about your business. Customer feedback helps you create better customer experiences, get better satisfaction ratings #cx

[Enchant✨ @enchant]

As your app gains more features over time, complexity grows. Complexity can lead to confusion causing frustration to the users. To avoid this confusion, you must strive hard to keep visual clarity in your product design as it evolves. #productdesign #CX https://t.co/7xitiYqClL