Estelle Jackson

[Estelle Jackson @ep790590]

@VirginAtlantic the LHR to BGI yesterday was the worst flight I’ve ever been on. There were 13 babies and children in upper class and crew described it as “a crèche”. Dangerous and greedy and you’ve ruined my holiday. Be very aware as a gold flying member it means ZERO. Awful.

[Estelle Jackson @ep790590]

@verynetwork Pray you don’t need customer service support. Cos there is literally NONE. No one answers the phone or wants to help with faulty goods at all. Don’t order from this company!

[Estelle Jackson @ep790590]

@CharleneWhite @verynetwork @1Judilove Pray you don’t need customer service support. Cos there is literally NONE. No one answers the phone or wants to help with faulty goods at all. Don’t order from this company!

[Estelle Jackson @ep790590]

@verynetwork Pray you don’t need customer service support. Cos there is literally NONE. No one answers the phone or wants to help with faulty goods at all. Don’t order from this company!

[Estelle Jackson @ep790590]

@verynetwork Pray you don’t need customer service support. Cos there is literally NONE. No one answers the phone or wants to help with faulty goods at all. Don’t order from this company!

[Estelle Jackson @ep790590]

@verynetwork Pray you don’t need customer service support. Cos there is literally NONE. No one answers the phone or wants to help with faulty goods at all. Don’t order from this company!

[Estelle Jackson @ep790590]

@verynetwork Pray you don’t need customer service support. Cos there is literally NONE. No one answers the phone or wants to help with faulty goods at all. Don’t order from this company!

[Estelle Jackson @ep790590]

@verynetwork Pray you don’t need customer service support. Cos there is literally NONE. No one answers the phone or wants to help with faulty goods at all. Don’t order from this company!

[Estelle Jackson @ep790590]

@verynetwork Pray you don’t need customer service support. Cos there is literally NONE. No one answers the phone or wants to help with faulty goods at all. Don’t order from this company!

[Estelle Jackson @ep790590]

@verynetwork you should be ashamed of yourself! Ordered a bed that arrived looking like it had been rolled off a cliff. 3 weeks later and we’re spending 3 hours a day on the phone and getting emails saying sorry we can’t talk. Don’t order from this company!

[Estelle Jackson @ep790590]

@moleskine Hi there
We’ve ordered a lot of moleskine notebooks for corp gifts and we’re finding it impossible to get the MIDCode or the Manufacturer’s address in China itself to get them shipped out. We’ve been chasing for 3 weeks. Can you please provide this info asap please?

[Estelle Jackson @ep790590]

@LoveYourMorphy can someone please help me with a return? Faulty coffee machine bought brand new on eBay and I’m going round in circles with emails. Urgently need some help!

[Estelle Jackson @ep790590]

@Debenhams Contacting Debenhams is an absolute joke now. You’ve double charged me for an order YOU cancelled and 2 weeks later I can’t get hold of an actual person to get it sorted out. Can someone please contact me to sort this out please?!

[Estelle Jackson @ep790590]

@_marksand_hq Already have - twice. See dms and the fact someone replied with what you’ve seen

[Estelle Jackson @ep790590]

@marksandspencer you used to care about customers and orders. Now you just cancel orders with no explanation … and when you do get one.. it looks like this! Save yourself the hassle and order somewhere else that doesn’t mess you around like this.

[Estelle Jackson @ep790590]

@marksandspencer This was 3 months ago.. still an absolute train wreck for online ordering and this is the response you get when you ask how to get help. Don’t waste your time on online ordering!

[Estelle Jackson @ep790590]

@marksandspencer Honestly don’t bother ordering on line from m and s any more. The whole company’s an absolute MESS and this is the level of “customer service” they offer for their mistakes.

[Estelle Jackson @ep790590]

@marksandspencer what’s happened to your customer service recently? Ordered a school skirt 3 weeks ago and today you just send me a refund email. 3rd time you’ve done this in 3 months. Really putting me off shopping with you #Unreliable

[Estelle Jackson @ep790590]

In contrast @VirginAtlantic have an incredible service. Dedicated email, professional advisors educated in accessibility and make everything really inclusive and accessible

[email protected]

[Estelle Jackson @ep790590]

@TurkishAirlines Be aware that if you fly with this airline they do not care about accessibility. They will waste your time asking for evidence then send you this! Worst airline for disability discrimination I’ve ever come across!

[Estelle Jackson @ep790590]

@TK_HelpDesk I’ve already dm’d you to ask for help. Your response is if you need help you have to pay for it. Massive amount of discrimination for customers who were told your customer service was amazing. Apparently only if you pay for the help.

[Estelle Jackson @ep790590]

@TK_HelpDesk shameful response to an ask for accessibility help. If you’re not flying business class- NO HELP! After having to provide evidence and ask for help multiple times. Worst airline for disability discrimination I’ve come across. Avoid!