Eric Bryn

Opinions are my own

[Eric Bryn @ericbryn]

Zero Moment of #Trust http://t.co/CqPVrBe0Sj how #ui #ux #cx drives consumer trust

[Eric Bryn @ericbryn]

@NVEnergy Dear @NVEnergy NVE 50’ POLE P1338316 still lists, has not been stabilized, causing the line to our house to hazardously droop. An anchor was installed approx 4 weeks ago, yet no further action taken, despite NVE crews present in the area several times working on adjacent poles.

[Eric Bryn @ericbryn]

Hey @NVEnergy I reported Sun 5/8. This pole leans approx 30 degrees from vertical towards my home. Primary wire to home drooping in yard now. Let’s take care of this #hazard before serious #accident or #injury . Your CS has been stellar on the phone, but we need action.

[Eric Bryn @ericbryn]

@jaredwsmith Is that used to control the weather?

[Eric Bryn @ericbryn]

@ComEd Thank you @ComEd , hazard eliminated by crew, power currently restored.

[Eric Bryn @ericbryn]

Good morning @ComEd … primary wire off the pole and making its way to the ground … alley off Leonard Pl between Wesley Av and Asbury Av in Evanston Illinois

[Eric Bryn @ericbryn]

@ComEd Howdy, @ComEd still no discernible action with this hazard. Any timeline? Tree limbs wrapped in wires, with primary wire detached.

[Eric Bryn @ericbryn]

@ComEd Thank you, yes, already have done that but wanted to show the pictures associated with the reported outage.

[Eric Bryn @ericbryn]

In The Dark with @davespecter https://t.co/yXqWK9jaGS via @YouTube #theblues #blues really quite awesome

[Eric Bryn @ericbryn]

@gahlord @jeffturner @zephoria @LoyolaChicago Agreed @gahlord

[Eric Bryn @ericbryn]

@jeffturner @zephoria @LoyolaChicago Agree. Similar reactions in my classes at @LoyolaChicago , we then find examples and deconstruct and map the information threads stemming therefrom. I’ve always thought this could be an interesting data project @gahlord could tackle.

[Eric Bryn @ericbryn]

@jeffturner @zephoria @LoyolaChicago It’s an interesting issue, critical to understand the mechanics...”technology is the amplifier”.

[Eric Bryn @ericbryn]

@Sterner Quite awesome.

[Heather Elias @LoCoHeather]

A year ago today, I was recovering from a stress induced heart attack. I'm thankful that I'm totally fine. I wanted to remind you that self care is not selfish. You do not need to 'crush things' every single moment of every single day. Life is precious--don't forget to live it.

[Eric Bryn @ericbryn]

@marcLdavison This is truth. Consumers/customers/clients, in nearly every other market/industry, align first with brand. The agent owns the 1:1, F2F, relationship, the front-line embodiment of brand (hers/his and the company’s). Brand symbiosis.

[Eric Bryn @ericbryn]

@mattbeall @HawaiiLife I love this.

[Eric Bryn @ericbryn]

If anyone wants to see the power of a long term brand strategy, story, and core values finding signicant marketplace presence, look no further than @HawaiiLife

[Eric Bryn @ericbryn]

@1000wattmarc I think an interesting thread to pull in the mastermind @LauraMonroe is why/when/how a consumer/client STOPPED thinking of themselves as a “character within a vivid story” as @1000wattmarc says. Why/when/how did a brand lose its customers/clients by not nurturing the story.

[Eric Bryn @ericbryn]

@LauraMonroe A name, a symbol, a mark is simply those (or this: a trademark), which differentiate(s) your ‘goods & services’ from a competitor(s). Reputation, excellent service, etc, each falls w/n the same general bucket.