Erin

Just pottering through life

[Erin @erin_perin]

@CityFibre I have waited in all day after being promised your engineer was coming, the day after they decided not to come and didn’t bother letting me know. Can you confirm they are coming tomorrow?

[Erin @erin_perin]

@TalkTalk I took today off work to be in for your engineer and they have just cancelled even though it’s 4:40pm and the slot was 3-6pm. How do I take this further? I first reported no internet last Monday and have been messed around since

[Erin @erin_perin]

@TalkTalk your customer service is beyond poor, I have been without reliable internet for 12 days now. Your phone team are utterly clueless and your complaints manager doesn’t phone when he says he will. How do I cancel my internet with immediate effect?

[Erin @erin_perin]

Hi @AvantiWestCoast how do I claim for additional expenses incurred as a result of your delays & lack of info on Friday? We were forced to pay for a taxi after being directed incorrectly by staff and being unable to board a dangerously overcrowded train 9 hours into our journey

[Erin @erin_perin]

@AvantiWestCoast never experienced more chaotic service. Your on train and station staff had no information and advised us incorrectly multiple times. Dumped at Rugby station on a rammed platform and no certainty if that train will even make it to London. Shambles and dangerous.

[Erin @erin_perin]

@AvantiWestCoast @shefmarkh @AvantiWestCoast nice one this train is no longer going to London either. Can we use our ticket on a service run by another train company?

[Erin @erin_perin]

@AvantiWestCoast what is going on with the 13:33 train from Glasgow to Euston?? It says it’s cancelled on the on board screens but the train manager says it might not be. We obviously need to know so we know if we should get off before Preston to try and get back to Glasgow??

[Erin @erin_perin]

@AvantiWestCoast @shefmarkh Even if we need to get to London and it says it’s stopped at Wolverhampton??? Is the other train definitely running? Station staff and on train staff have no idea

[Erin @erin_perin]

@AvantiWestCoast @shefmarkh We are on another train where the train manager thinks it’s going to London but the signs and Trainline say it’s cancelled? It left Preston at 19:01 and have no idea if we should stay on or wait for the other. The last train manager had no idea. This is beyond a joke

[Erin @erin_perin]

@AvantiWestCoast @shefmarkh @AvantiWestCoast is that service still going? We were told to get on another train but have no idea how long it’s meant to take.

[Erin @erin_perin]

@AvantiWestCoast @shefmarkh This is the message on your website lol. Really beyond a joke. Says it’s already left?

[Erin @erin_perin]

@shefmarkh @AvantiWestCoast @AvantiWestCoast kind of need to know please! Is the 16:59 (delayed to 18:50) going to run????

[Erin @erin_perin]

@shefmarkh @AvantiWestCoast Is this train running?

[Erin @erin_perin]

@AvantiWestCoast Can you tell me what trains are actually on? It looks like they’re all “delayed” including this one which you’ve said has been cancelled

[Erin @erin_perin]

@AvantiWestCoast Let’s hope they’re not with Avanti. Never again

[Erin @erin_perin]

@AmexUK how do I speak to someone about an incorrect companion voucher being issued? I upgraded to the premium Amex, still have £4 to spend on my card according to my app and have just received an email saying my companion is here but it is the basic voucher. Can you help please?

[Erin @erin_perin]

Nothing from them yet and the incompetent person on the phone says they can only reply to emails on your system - I am not receiving any of their emails to that address despite having Zero issues with any other email so what is the solution here?

[Erin @erin_perin]

@MercedesBenz two weeks on and no update whatsoever on my complaint - what on earth is going on?

[Erin @erin_perin]

@MercedesBenz That would be great. Not ideal being £1000 down two weeks in to say the least