Aditi Parashar

27 | ErtsyChic Travel in style Blogger | Reluctantly tweeting |Anxiously Witty | Instagram: @aditiparashar

[Aditi Parashar @ertsychic]

Literally, ALL personal devices in my family are @SamsungMobile rn - Phones I gifted to my parents, my partner's/ friends' devices based ON MY RECO, my WFH computer, and my smart watch + buds.

AND THIS IS HOW YOU TREAT LOYAL CONSUMERS?

@SamsungFR @SamsungIndia

[Aditi Parashar @ertsychic]

@SamsungMobile @SamsungFR @SamsungIndia
My #galaxyZflip phone has been rendered rather useless in just 6 months with OLED display issue and I won't be able to use it for the next 6 till I return to India to fix it????
Is this #SamsungPremiereService?

[Aditi Parashar @ertsychic]

@cbic_india I purchased a phone in India (paid IGST), then came to France for job. Phone has some issues now and needs repair but can’t be repaired in France(no int. warranty). Want to ship it back to India so family can get it repaired. Will I still be charged IGST on it? Help!

[Aditi Parashar @ertsychic]

@SamsungIndia Sent ... ONCE AGAIN

[Aditi Parashar @ertsychic]

@SamsungIndia I have done that already. I will share it again. I have also emailed again.
PLEASE FIND ME A SOLUTION

[Aditi Parashar @ertsychic]

@SamsungIndia If you're planning to buy #galaxyZflip , think again.
@SamsungMobile
shitty service is really making me REGRET making my decision in just 6 months.
BS promises, 0 accountability, & no consideration for an ongoing pandemic either.

@SamsungIndia

@SamsungFR

#samsunggalaxy

[Aditi Parashar @ertsychic]

GREAT NEW LAUNCH ... while the existing consumer is being constantly ignored & ghosted.
SHAME on you!

[Samsung Mobile @SamsungMobile]

Ready to go from good to great? Join us as we unfold this #SamsungUnpacked, August 11, 2021.

Learn more: https://t.co/U3NHdnqd9G

[Aditi Parashar @ertsychic]

UPDATE!
My #GalaxyFlip has now 2 LINES as the OLED display issue worsens while all @SamsungMobile cares about is launching a new phone and not actually caring about giving service support to the existing ones. @SamsungIndia

[Aditi Parashar @ertsychic]

@SamsungMobile @SamsungFR @SamsungIndia
My #galaxyZflip phone has been rendered rather useless in just 6 months with OLED display issue and I won't be able to use it for the next 6 till I return to India to fix it????
Is this #SamsungPremiereService?

[Aditi Parashar @ertsychic]

LOL Meanwhile no one gives a SH*T about EXISTING consumers. My #Galaxyflip display has had issues for almost a month now and the 'service' response doesn't exist. @SamsungMobile

[Samsung India @SamsungIndia]

#SamsungUnpacked is LIVE on August 11, 2021 at 7:30PM. Watch how it all unfolds.
https://t.co/3vfhGVsvxh

[Aditi Parashar @ertsychic]

@SamsungMobile @SamsungIndia
WTF you guys. It's been 15 days since I have last got that shabby tweet from you telling me that 'you'll reach out to me'.
GIVE ME A SOLUTION
#samsunggalaxy #galaxyZflip

[Aditi Parashar @ertsychic]

@SamsungMobile @SamsungFR @SamsungIndia
My #galaxyZflip phone has been rendered rather useless in just 6 months with OLED display issue and I won't be able to use it for the next 6 till I return to India to fix it????
Is this #SamsungPremiereService?

[Aditi Parashar @ertsychic]

DAY 3 of no resolution with @SamsungMobile
Learning a hard lesson in 'customer care' doesn't 'care' after all.
#disappointed #frustrated
@SamsungFR @SamsungIndia

[Shah Rukh Khan @iamsrk]

Heartbreak!!! But all reasons to hold our heads high. Well played Indian Women’s Hockey Team. You all inspired everyone in India. That itself is a victory.

[Aditi Parashar @ertsychic]

@SamsungIndia Almost a week of no responses.
ARE YOU STRAIGHT UP GHOSTING ME NOW?
I just can't ...
@SamsungMobile

[Aditi Parashar @ertsychic]

@SamsungMobile @SamsungFR @SamsungIndia
My #galaxyZflip phone has been rendered rather useless in just 6 months with OLED display issue and I won't be able to use it for the next 6 till I return to India to fix it????
Is this #SamsungPremiereService?

[Aditi Parashar @ertsychic]

@SamsungIndia I tried to chat and emails; all the response that I have is that I will have to go to India to get it fixed. AND if I return to India after a year of purchase (highly likely with the pandemic), it will be out of warranty and repair will be charged. NOT ACCEPTABLE

[Aditi Parashar @ertsychic]

@SamsungMobile IK this is 'international warranty' issue - the fact that you don't have it - BUT what blows my mind is your inability to even propose a solution. I used @Apple for 8 years before that and lived between 3 countries & NEVER had this kind of indifference. EVER. #Hurt

[Aditi Parashar @ertsychic]

@SamsungMobile @SamsungFR @SamsungIndia
My #galaxyZflip phone has been rendered rather useless in just 6 months with OLED display issue and I won't be able to use it for the next 6 till I return to India to fix it????
Is this #SamsungPremiereService?

[Aditi Parashar @ertsychic]

If you're planning to buy #galaxyZflip , think again. @SamsungMobile shitty service is really making me REGRET making my decision in just 6 months.
BS promises, 0 accountability, & no consideration for an ongoing pandemic either.
@SamsungIndia @SamsungFR
#samsunggalaxy

[Aditi Parashar @ertsychic]

@SamsungMobile @SamsungFR @SamsungIndia
My #galaxyZflip phone has been rendered rather useless in just 6 months with OLED display issue and I won't be able to use it for the next 6 till I return to India to fix it????
Is this #SamsungPremiereService?

[Aditi Parashar @ertsychic]

@SamsungIndia Sending in another reminder cause it seems like you've conveniently forgotten me.

It's been 4 days since I shared my details as requested and have not had ANYONE even reach out from you.
@SamsungMobile

[Aditi Parashar @ertsychic]

'UNDERSTAND YOUR FEELINGS' ????
How is that an acceptable response to anything!!!
When you pay 1000 Euros on something is this is the service response instead of a resolution, you know you've made a really bad decision.

@SamsungMobile #disappointed
@SamsungFR @SamsungIndia

[Samsung FR @SamsungFR]

@ertsychic Aditi, I understand your feelings very well.

Please note that this model is designed for another continent and in France we do not have the necessary parts.

Yours,
Chloe

[Aditi Parashar @ertsychic]

DAY 3 of no resolution with @SamsungMobile
Learning a hard lesson in 'customer care' doesn't 'care' after all.
#disappointed #frustrated
@SamsungFR @SamsungIndia

[Aditi Parashar @ertsychic]

@SamsungMobile @SamsungFR @SamsungIndia
My #galaxyZflip phone has been rendered rather useless in just 6 months with OLED display issue and I won't be able to use it for the next 6 till I return to India to fix it????
Is this #SamsungPremiereService?

[Aditi Parashar @ertsychic]

@SamsungIndia Still waiting for someone to reach out !!

[Aditi Parashar @ertsychic]

@SamsungFR Unfortunate indeed.
With the Pandemic, you want me to either travel back to India for the repair or just forget it.
TBH it is unfortunate for you Samsung to lose a loyal consumer like me but then maybe you don't care at all.
@SamsungMobile @SamsungIndia

[Aditi Parashar @ertsychic]

Thanks, Chloe. I did and got the response: @SamsungFR can't do anything to help with a model bought by @SamsungIndia .
@SamsungMobile

[Samsung FR @SamsungFR]

@ertsychic Hello Aditi,

I would like to provide you with a solution, but I have no visibility on this model.

Here is the link from the site where you can contact the Fold support service, from 9 a.m. to 8 p.m. 👉

https://t.co/J7IWvzqRRs

Yours,
Chloe

[Aditi Parashar @ertsychic]

"Remember that wherever your heart is, there you will find your treasure." — @paulocoelho
#QotD