EssentialSM

Consultancy and ideas developed and delivered to you. Subsidiary of itsmf uk

[Duncan Watkins (he/him) @duncanwatkins]

Really looking forward to presenting this to a new audience. #ITSM #Strategy #BusinessTechnology

[AXELOS Best Practice @AXELOS_GBP]

The brilliant team of Lead Architects leading the #ITIL update...

You can keep up to date with all the latest news here: https://t.co/RFjrSBd4gR

[itSMF UK @itSMFUK]

"Indeed, measuring first-time fix and resolution times is an indicator of success, but without knowing customers’ experience of these channels, the service desk may be blind to inefficiencies or usability issues." - @SDIScarlett https://t.co/Yz4gl17Aw2 #CX #ITSM

[itSMF UK @itSMFUK]

Quality read... perspectives from leading women #CIOs on essential leadership qualities and what it takes to build an inclusive culture. https://t.co/wlyEHJ0X0t #WomeninTech

[itSMF UK @itSMFUK]

Just some of the agenda items at our 17th August Service Catalog workshop: How to define services from a business user perspective, not IT’s perspective, + how to deliver an actionable + maintainable service catalogue, with a long-term roadmap. https://t.co/YzoMrkrg1y #ITSM

[Kevin J Smith @kevinjsmith4IT]

Today is perhaps the best time in history to be part of #IT and #ITSM. The best because technology has come so far in the past 5 years and we now have a chance to remake #IT and in doing so we will remake the business. They must go hand in hand.

[itSMF UK @itSMFUK]

Still not up to speed on #PSMF? Well, in a nutshell our framework of 42 competency areas helps orgs and individuals identify and foster the skills needed in today’s service environment. For a more comprehensive overview, click the shiny link. https://t.co/rxm9qOsLwW

[Vawns Murphy @vawns]

Want to help out @itsmfuk and be entered into a draw for free workshop entry? Course you do! Click here to find out more: https://t.co/Yd0je6pHgx #ITSM #ITSM18

[itSMF UK @itSMFUK]

"To move with the times, #ITSM professionals will need to be multi-lingual – in that they need to have a foundation in #ITIL but also understand and know how to integrate subjects around #Agile, Lean, #DevOps, #SIAM, etc." - @TroyDuMoulin https://t.co/golCWupp8b

[EssentialSM @essential_sm]

We can help, quickly...

[EssentialSM @essential_sm]

We help you to...

[EssentialSM @essential_sm]

We can help, quickly...

[EssentialSM @essential_sm]

Have you checked out our new video on our web pages...
https://t.co/UNwGoZ6Mv4

[Sophie Danby @SophieDanby]

Ahhh knowledge management – still one of the most undervalued #ITSM processes in my opinion, yet in the digital age of #AI, #chatbots & #machinelearning, probably one of the most important. https://t.co/CR8BDUfVwG

[itSMF UK @itSMFUK]

One of the #ITSM greats... @jimbofin is awarded our Paul Rappaport Award 2018 for making a sustained and outstanding contribution over a number of years to the field of IT service management. We thank you for all you've done for our industry James #PSMA18

[Sophie Danby @SophieDanby]

Super well deserved. @markTempleIT embodies everything a dedicated volunteer should be. Proactive, passionate, and committed! He's PPC! 😎Congrats Mark x https://t.co/b34Z6FkvhB

[itSMFUKTransitionSIG @TransitionSIG]

Our DevOps and the #3ways of transition whitepaper is in print in the latest @itSMFUK ServiceTalk magazine. Here’s hoping it brings the thought leadership award home at #PSMA18 awards later. Authors @ChangeRelease @MattDHoey @JonMorleyITSM @vawns

[Jon Morley @JonMorleyITSM]

Off to @SITS_UK tomorrow for learning, then our London office in Covent Garden followed by the main event, #PSMA18 @itSMFUK Awards Dinner hoping to bring home a trophy #fingerscrossed

[itSMF UK @itSMFUK]

#ITSM tip of the week: less is more.

[EssentialSM @essential_sm]

Looking forward to 2 days of industry chat at @SITS_UK .

If you want to find out more about what we have to offer at @essential_sm find us on the @itSMFUK stand..