Evan Sklar

[Evan Sklar @evan_sklar]

@SanLeandroCDJR 4days my car has been in for service! No response to emails, calls, vms. Just a bunch of spam re internet sales. You're failing

[Evan Sklar @evan_sklar]

@Sears @searscares Who can tell me why this (and associated return visit) was not in your systems? Why are you not empowered to act when this has been sent & seen? tech visit went as expected - new tech, new parts order, more waiting, still not working...

[Evan Sklar @evan_sklar]

And the "no's" have it... Guess who will have to take half a day unpaid (again)... In late January, before this is resolved

[Evan Sklar @evan_sklar]

@searscares @Sears @SearsHoldings @EdwardLampert @mohsinmeghji Predictions- will my repair tech visit scheduled for today have parts requested by previous tech?

[Evan Sklar @evan_sklar]

SMH as I boil over with #rage at the #worstcustomerservice I've ever experienced. @searscares @SearsHoldings #dontbuysears #searssux #takethisback @mohsinmeghji

[Sears @Sears]

@evan_sklar
Evan, don't hesitate to reach back out, if further assistance is needed, thank you. -SMT

[Evan Sklar @evan_sklar]

Thanks @sears, did you see that parts were previously requested and ordered? Not sure that that's getting through.

[Sears @Sears]

@evan_sklar @SearsCare Yes thank you! We see our Technician will be arriving at 1 pm. Please let us know if you need anything. Thanks! SMT

[Evan Sklar @evan_sklar]

@Sears Hey @sears, @searscare has all my personal info and ticket details

[Evan Sklar @evan_sklar]

@searscares @Sears @SearsHoldings let's predict... Will my scheduled repair tech visit happen in the 4hour window provided?

[Evan Sklar @evan_sklar]

Ok so does that (escalated) mean my previously scheduled appointment for tomorrow will involve the tech showing up with the previously requested parts? (From the receipt I forwarded) or am I out more work hours? #badcustomerservice

[Sears @Sears]

@evan_sklar @searscares @SearsHoldings @EdwardLampert @mohsinmeghji Hi Evan! We have escalated your concern to the repair unit. You should receive a response within 24 -48 hours. We apologize for the inconvenience caused.
Thank you for allowing us the opportunity to assist you. If you need anything further please let us know - SMT

[Evan Sklar @evan_sklar]

@searscares @Sears SMT, I understand @SearsHoldings is bankrupt, @EdwardLampert is a rich jerk, and #execs are getting paid out while folks like you are being screwed, so I'm not trying to take it out on you but #searssux. @mohsinmeghji #CustomerService a joke

[Evan Sklar @evan_sklar]

Never buy @Sears it's not worth it. @searscares doesn't seem to care. no #xmas dinner being cooked at my house

[Evan Sklar @evan_sklar]

@searscares @searscares DMs don't seem to be resolving my problem. I've given you all the private info @Sears needs via DM, answered the questions you haven't asked, and have not gotten results, confirmation, or even the barest of plans. #CustomerExperience so bad

[Evan Sklar @evan_sklar]

@searscares Are the parts requested from the past visit going to be in the techs hands on the scheduled visit? I have no indication that is the case! What it seems is going to happen is there will be a visit and then an order and then another visit, and I'll have to take time off work. No?

[Evan Sklar @evan_sklar]

Still no resolution, and exceedingly poor #CustomerService... is @searscares #justabot? I'm not getting a sense of good #readingcomprehension or #care. @mohsinmeghji @SearsHoldings @SearsHomeExpert @EdwardLampert

[Sears Cares @searscares]

@evan_sklar Oh no, Evan! Please send us a DM including your full name, address, and phone number so we can look into this and get things moving in the right direction! Thanks!

[Evan Sklar @evan_sklar]

@searscares Oh yes @searscares ! Why do I have to tweet about this and go to DM? Why can't your #CustomerService receive an email so I can forward the part details they don't seem to be able to find (or care to find?)

[Evan Sklar @evan_sklar]

@searscares #sears #warranty #masterprotection worst #customerservice experience of my life. 8+ workhours missed. Multiple calls, chats emails. 2 visits, 1 your cs staff say didn't happen. No manager call backs, no escalation, no care

[Evan Sklar @evan_sklar]

#wtf @EdwardLampert @eslinvestments @MitchBowling @mohsinmeghji @LeenaMunjal @robertriecker @searscares #searssux

[CBS News @CBSNews]

Sears bankruptcy court OKs $25 million in bonuses for top execs https://t.co/H9Xeq6P1AW

[Evan Sklar @evan_sklar]

@Sears @searscares how can a #repair visit with follow up email never have happened? How would a #scheduled visit disappear from your system? #wtf why do you hide your #CustomerService email and chat? #ownyourshit @MitchBowling

[Evan Sklar @evan_sklar]

@searscares @EdwardLampert morally #bankrupt. @mohsinmeghji Worst #customersupport systems ever. Too bad you're going out of business before I can tell everyone to never shop @Sears or buy #warranty. I can't believe how bad this experience has been.

[Evan Sklar @evan_sklar]

@searscares @sears @mohsinmeghji @EdwardLampert #searssux bought a stove 6/18... Hours wasted on phone, in chat, waiting for service and still the oven won't work well. How can your #CustomerService exist? #Chat button no longer works? #masterprotection #extendedwarranty a joke.