@AkasaAir@AkasaAir Worst customer service I've experienced. My payment on 13 July failed due to your system glitch, so I was asked to pay again with a refund promise. It's been over 2 weeks, countless calls & emails, and still no refund. Every agent gives a different answer. #AkasaAir
@gaurituek@AkasaAir This level of miscommunication and lack of accountability is unacceptable. The customer support team seems completely unaware of the status of customer cases, forcing customers to repeatedly chase updates with no resolution.
Really disappointed with @AkasaAir .
On 13th July, my flight payment was deducted, but your customer care informed me it was due to a system glitch and that the airline never received the payment. I was asked to make the payment again,haven't received refund yet.
#AkasaAir