Lars Janssen 🇺🇦

Tech: (at) fazy (at) ;
Politics: TBC

[Lars Janssen 🇺🇦 @fazy]

Congratulations to @AlisonEBennett for a well deserved win in #MidSussrx #UKElection2024.

So glad we don't have a Tory MP anymore and racist Reform can't take credit - Alison got more votes than them and Tories combined.

[Lars Janssen 🇺🇦 @fazy]

@Sonos Every day my Android phone is offering to update Sonos and I'm having to say no because it's a streaming pile of horse manure that's going to take years to fix. What an absolute pain, I can't "update all" anymore. Please release the old, working S2 app so we don't have to suffer.

[Lars Janssen 🇺🇦 @fazy]

@sashayanshin I bailed out when they switched Lightroom to subscription only. The company has made some good tech in the past but they're acting like greedy and entitled landlords.

[Lars Janssen 🇺🇦 @fazy]

@Sonos Seriously, I know it's the weekend. Just page your on call and say we will have no customers by Monday and you need to pull the update.

I will never buy another Sonos. I cannot trust a company that deliberately, unilaterally revokes functionality and degrades the experience.

[Lars Janssen 🇺🇦 @fazy]

@Sonos R
O
L
L

B
A
C
K

N
O
W
!

[Lars Janssen 🇺🇦 @fazy]

@honeysucklebarn @Sonos @NikkiBweather21 It wasn't always that way. I bought my first Sonos in 2006 and it was premium back then. They started to drift about 5-10 years ago but really messed up with the eco-disaster forced upgrade a few years back. The 30% discount and a hope they would learn kept me in. No more.

[Lars Janssen 🇺🇦 @fazy]

@Sonos @NikkiBweather21 Your arrogance is breathtaking. A customer bought an expensive music player with an alarm clock, you've suddenly removed it and instead of apologising you just say "we appreciate your feedback". Please examine your values and how you can allow yourself to treat people this way.

[Lars Janssen 🇺🇦 @fazy]

@Sonos @ErrTioFermata Why not release a new app onto the app store and call it S3 beta? Those users who are curious would appreciate the opportunity to engage and provide feedback. The rest of us who have busy lives and expect stuff to just carry on working can wait and upgrade later. Everyone wins!

[Lars Janssen 🇺🇦 @fazy]

Two part series on the enshitiffication of air travel. Part 1 you can probably relate to, part 2 highlights the lack of safety for infants.

Part 1: https://t.co/Bnev0eHGzN

Part 2: https://t.co/6NToEQSNxN

[Lars Janssen 🇺🇦 @fazy]

@easyJet I think we'll pass after our last experience thanks.

You should take the safety of all passengers seriously, especially young children. Unfortunately, the opposite happened.

https://t.co/6NToEQSNxN

[Lars Janssen 🇺🇦 @fazy]

@GoogleWorkspace @gmail and @AskWorkspace will just ignore you if you point out that what they're expecting is ridiculous and ask them to escalate the case internally.

Seems to me that nobody at Google cares.

[Lars Janssen 🇺🇦 @fazy]

@GoogleWorkspace @gmail ...and if you cancel, you have to sign up another account (free trial) and enter your card details again. And prove you're not suspicious. And repeatedly retry chat when it craps out (with 5 minute wait between).

Seriously, why risk it?

[Lars Janssen 🇺🇦 @fazy]

@GoogleWorkspace @gmail Did you know...? If you sign up to Google Workspace and then cancel, you cannot get a refund.

Nothing automatic, no self-service, the only way is to contact support...

...but you can't after cancelling. So, you have to sign up a free trial and beg. But that chat is broken too.

[Lars Janssen 🇺🇦 @fazy]

@AskWorkspace Thanks for the quick reply. DM sent.

[Lars Janssen 🇺🇦 @fazy]

@AskWorkspace how do I get my money back? After I cancelled my subscription the service requires me to create a subscription before I can get a refund.

Your bot is sending me around in circles and your docs are out of date.

[Lars Janssen 🇺🇦 @fazy]

@ChrisSamiullah @JohnONolan working on it!

[Lars Janssen 🇺🇦 @fazy]

I guess #googleworkspace don't want us to see the cancel subscription button. #Google used to be more honest, now falling into the dark patterns that drove us from Microsoft in the first place. Four legs good, two legs better etc.

[Lars Janssen 🇺🇦 @fazy]

@Sonos The controller is still showing adverts that can't be turned off (I tried but they ignore the setting).

Absolutely invasive and horrible and it's a closed system with no viable alternative.

Potentially illegal in the UK and EU if it processes any personal data after opting out.

[Lars Janssen 🇺🇦 @fazy]

@Sonos Why am I still getting adverts in my Sonos app, even though I long since turned this off?

No wonder people are going back to vinyl, I never had adverts from my record player!

If you can't keep your marketing department under control you don't have a long term product.

[Lars Janssen 🇺🇦 @fazy]

@nsandi that was really fucking creepy. I phoned the number on your bereavement page and a robot pretending to be a human took the call. It went about as well as one might expect. "I'm really sorry for your loss... thanks for calling, goodbye". Bots should be clearly labelled.