@webaddict Please do, we're very happy to provide them with proof of our emails, our tweets to you, and of the fact you were still using our tool on your website in September. They've never received a single complaint about us in the past, so hopefully that tells its own story.
@webaddict Joel, this all stems from the fact that you clearly did not receive our emailed replies. We attempted to resolve back in June via our tweet of 28th June above. After not responding to us for 5 months, you've now started hurling insults and accusations at us. We're done here.
@webaddict Joel, the point is that the account wasn't yet closed. We've tried our best to help you, and as already explained, we've now closed your account and refunded your fees back to June, even though you continued to use our tool on your website until September.
@webaddict Joel, we replied to both your emails within 24hrs, as we did with your tweet. It's disappointing that you've waited 5 months to follow up on our reply above and then to suddenly do so in such a manner. We've now closed your account and refunded all fees back to June. Thank you.