Filip

Industrialist in digital, designer of interfaces.

[Filip @filip_lanci]

@adamtaylorl Claude

[Filip @filip_lanci]

@TheMattBerman @openclaw @vishalojha_me @Meta ADS

[Filip @filip_lanci]

@namyakhann @claudeai @framer LANDING

[Filip @filip_lanci]

Lock screen concept for Mobile OS

[Filip @filip_lanci]

Usability testing is NOT dead, just got AUGMENTED.

And Amazon... you did great job!

(Bookmark this 🔖)

[Filip @filip_lanci]

Stay curious!

[Filip @filip_lanci]

Usability testing is NOT dead, just got AUGMENTED.

And Amazon... you did great job!

(Bookmark this 🔖)

[Filip @filip_lanci]

All the credits go to the authors:

Yuxuan Lu, Bingsheng Yao, Hansu Gu, Jing Huang, Jessie Wang, Laurence Li, Jiri Gesi, Qi He, Toby Jia-Jun Li and Dakuo Wang.

[Filip @filip_lanci]

@learnframer @framer Cursor

[Filip @filip_lanci]

🪡 Stay curious!

[Filip @filip_lanci]

🪡 How to measure CX: Customer Satisfaction Score (CSAT) ⬇️

New series of threads where I explain different metrics, their advantages and limitations, how to calculate them or how to mitigate their drawbacks. Ready for the first one?

[Filip @filip_lanci]

🧵 Finally, look at CSAT scores in a pattern rather than isolated scores. Look for trends, drill down into scores by touchpoint or customer journey stage to uncover deeper insights.