fiona micallef-eynaud / mulcahy

Short, Irish, former cox, advise on comms at Brunswick, part-time gourmande and full time rugby-lover. Tweets are my own views and no-one else's.

[fiona micallef-eynaud / mulcahy @fionapm]

@thetrainline @SW_Help Thanks James. I’ve sent my booking number and a photo of the tickets. The train was faulty, and as it’s a single line through Godalming, all the subsequent trains were delayed, and would not have got me into London on time for my meeting. So I abandoned my journey.

[fiona micallef-eynaud / mulcahy @fionapm]

@thetrainline Hi, my @SW_Help train this morning was delayed due to a fault with the brakes, so I decided not to travel. Your website says “if you decide not to travel, you are entitled to a full refund”, but then it says my ticket is non-refundable. What do I do?

[fiona micallef-eynaud / mulcahy @fionapm]

@1PercentClubITV the question is often v small on-screen. You should keep it full screen for viewers - we don’t need to see the contestants working it out, we need to see the question!

[fiona micallef-eynaud / mulcahy @fionapm]

@RingGo_parking is there a problem with the app? I can’t pay for parking.

[fiona micallef-eynaud / mulcahy @fionapm]

@DublinAirport one of your security men at baggage check in T2 just told passengers to “join a f***ing queue and hurry up”. Completely unacceptable and unprofessional.

[fiona micallef-eynaud / mulcahy @fionapm]

@THGonStage @TheHungerGames @HungerGamesBks I have now been sent to the back of the queue twice, having made it half way, and have been queuing since 10am. What is wrong with the system?

[fiona micallef-eynaud / mulcahy @fionapm]

@easyJet your online CS is dreadful - you have changed my flights to a time that I can’t do, and the online advisors are taking two hours to respond to questions, then closing the chat if I don’t answer in 2-3 minutes! After 3 attempts still no progress.

[fiona micallef-eynaud / mulcahy @fionapm]

@easyJet plenty of spammers replying, but not a word from you…

[fiona micallef-eynaud / mulcahy @fionapm]

@easyJet EZY8046 from Murcia to LGW cancelled. No info about how to get home, or about a hotel for the night. Really awful customer service. Please DM me.

[fiona micallef-eynaud / mulcahy @fionapm]

Airport now closed! EZY passengers standing outside with bags, and no assistance or information. This is negligent and irresponsible.

[Ellie Melia @ellie_m37]

#Bramley is a dreadful mess. All appropriate authorities & involved parties need to urgently come up with a plan to clean up the fuel that is polluting it @EnvAgency @Bucks_SurreyTS @SurreyCouncil @guildforddragon @Independent @BBCSurrey @WaverleyBC @thameswater @bt_uk @itvnews

[fiona micallef-eynaud / mulcahy @fionapm]

@AArmstrong_says What a great gang. Hope you all had a fun night.

[fiona micallef-eynaud / mulcahy @fionapm]

@marksandspencer is something wrong with the website? I’ve added items to my basket and then it keeps saying it’s empty. I’m shopping on my phone. Thank you

[fiona micallef-eynaud / mulcahy @fionapm]

@QueensTennis @the_LTA I am a Fan+ LTA member but couldn't buy priority tickets as there was no code in the My Benefits section of my online account. Very frustrating.

[fiona micallef-eynaud / mulcahy @fionapm]

@the_LTA I am trying to buy priority tickets for @QueensTennis I have Fan+ advantage, but there is no access code listed under my benefits. Very frustrating. Please help before the general sale. Thank you

[fiona micallef-eynaud / mulcahy @fionapm]

@easyJet when do you release your flights for July / August 2024 please? Thanks

[fiona micallef-eynaud / mulcahy @fionapm]

@AArmstrong_says Go on... It would give us a laugh at 7.01am.

[fiona micallef-eynaud / mulcahy @fionapm]

@AArmstrong_says We had three bikes nicked from our garage. Advertised a few days later on Gumtree. Got in touch with the “seller”, got the address etc to go “buy” them. Told the police and they said there was nothing they could do, even though we had serial numbers, photos, etc. Shocking.

[fiona micallef-eynaud / mulcahy @fionapm]

@V_and_A @annboxshall @CHANEL @parismusees Same... Has the system crashed?

[fiona micallef-eynaud / mulcahy @fionapm]

@british_airways My husband has spent 40 mins with your call centre, trying to cancel one leg of one person's journey on a family holiday. Your colleague said we need to cancel all our flights for the family and rebook it all, at higher prices, less one leg?! This can't be right.