Firebox Help

Have any customer service questions about ? We're here to help! Follow @firebox for the latest updates.

[Firebox Help @fireboxhelp]

@KimLane053 Hi Kim, thank you for getting in touch with us, and sorry for the delayed response. Did the package arrives in the meantime? When not, please submit an order number, so we can check your request. Kind regards

[Firebox Help @fireboxhelp]

@jenko Hi Ian, thank you for getting in touch. Please submit your order number, so I can check your request. Kind regards,

[Firebox Help @fireboxhelp]

@tammyd29 Hi Tammy, thank you for getting in touch. Please send us your order number, so we can help with. Kind regards

[Firebox Help @fireboxhelp]

@Chloe_cannotfly Hi Chloe, thank you for getting in touch. Your personalized mushion is made by supplier and will be sent separate with Royal Mail: https://t.co/8ZpJSeXzP2 kind regards, Sven

[Firebox Help @fireboxhelp]

@jonhboy88 Hi Jon, thank you for coming back. You have received an email from Emails Customer Service today and they have arranged a replacement for you. Did you receive the mail? Kind regards,

[Firebox Help @fireboxhelp]

@Wildenews oh, now i know. I am currently working on more cases than ever before. 🎄

[Firebox Help @fireboxhelp]

@Wildenews need your order number, Sven

[Firebox Help @fireboxhelp]

@pennyqotu Hi there, thank you for getting back to us and so sorry for the delays in answering. Could you please so nice and give us your order number, so we can finish your request.

[Firebox Help @fireboxhelp]

@ARBCovers Hi there, thank you for getting in touch. So sorry to inform you that our famous Mystery Box will not be in stock before Christmas. Have a smashing Christmastime with your loved ones. Sven

[Firebox Help @fireboxhelp]

@Raca78164127 Hi there, and thanks for getting in touch. Please send us your order number or email address. So we can solve your request. Best, Sven

[Firebox Help @fireboxhelp]

@jonhboy88 Hi there and thanks for getting in touch. Did you receive a response of your emails in the meantime? When not, please send us your order number or email address. Kind regards, Sven

[Firebox Help @fireboxhelp]

@StudiniJones Hi there, thank you for your message. Please send us your order number, so we can do a replacement, or a refund. Kind regards, Sven

[Firebox Help @fireboxhelp]

@soph_iagracee Hello,

did you finish the order ? We cannot make any changes once the order has been paid.
If it is the wrong address the order will come back to us again.

Cheers
Susanne

[Firebox Help @fireboxhelp]

@3BWitt To speed up this process,

Please send us a photo / video of the defective item with a description of the problem and the order number to [email protected].

We will then find a solution.

[Firebox Help @fireboxhelp]

@wilberforz Hi, could you please send us an order number or email adress with which you made the order ? Cheers Susanne

[Firebox Help @fireboxhelp]

@St_Loony Hi there,

thanks for getting in touch.

Please let us know your order number or email address so we can check this for you.

[Firebox Help @fireboxhelp]

@mpmrsm Hi,

the amount in your shipping basket needs to be grater £30.

If there is anything else I can help you with, please let me know.

[Firebox Help @fireboxhelp]

@gigicook Hello there,

thanks for getting in touch.

To better help you, I need further information.

Can you please email us with your ordernumber to [email protected]?

Thanks for your patience.