@TUIUK Your phone line closed at 7pm, but I'm still on hold. I've been on hold all day (I've been cut off a few times, but always dialled back immediately). Should I stay on hold overnight or do I call back in the morning? Did anyone else get through to a person today???? HELP!!!
@TUIGroup@FirstChoiceUK "Sorry to keep you waiting, all of our agents are currently busy please hold and we will answer your call as soon as possible."
@TUIGroup@FirstChoiceUK "...to issue these refunds and they'll be with you really soon. We're sorry for the delay and any inconvenience this may have caused." [2/2]
@TUIGroup@FirstChoiceUK "If you were due to travel before the 13th of April and booked online, we're automatically sending your refund back to your original payment method, if you booked through one of our stores we are working as quickly as we can... [1/2]
@TUIGroup@FirstChoiceUK "If you're calling to find out when you'll receive your refund credit, and you've had an email from us about this, you'll get your credit within 4 weeks of your departure date."
@TUIGroup@FirstChoiceUK "If we've sent you an email about a refund credit and you'ld like a cash refund instead, we're happy to sort this out for you, but we are working in date order and we kindly ask that you get in touch again when you've received your credit note."...
@jowonham@TUIUK No. I'm on hold again today, so far I've been cut off twice. Apparently they are supposed to be contacting us by the 1st (ya right), and they are being proactive for those with 3rd party airlines (uh-huh)... Come on @TUIUK less than 24 hours to go.
@TUIUK@FirstChoiceUK I need to move my booking. My brothers booking for the same date & destination was cancelled and rebooked, mine hasn't been cancelled. I need to move to go with the rest of my family. Was on hold for > 4 hours yesterday. Can't do online. On hold again now...
Hey @SportsDirect_CS I notice you've been active on others tweets but mine seems to be overlooked. Can you help please? I've already followed you and sent you a DM with order number and 1st address line.
@SportsDirect_CS Hey, my order which is coming via @Hermesparcels has been requested for return??? I didn't request the return, @Hermesparcels didn't attempt to deliver it to my address. @Hermesparcels can't be contacted by phone. What do I do?