Chair of Northern Star Academies Trust, Executive Chair of Nidderdale Plus. Policy focus: education, rural affairs & transport. Art & music lover. Smallholder.
Back on twitter after a long pause since receiving the worst customer experience of my life at the hands of @brites_Balcas. People need to know if they use wood pellets as fuel.
We have recently received the most appalling costumer experience of our lives from @brites_Balcas, after 7 years of running a pellet boiler. I have never had to resort to social media in this way before. They have zero regard for customers. @ofgem@BiomassHut@thewoodpicker
@brites_Balcas You are the Ryan Air of pellet production in the UK. Customer service non-existent, in fact negative. Your recent appalling treatment and product has made me go live again on social media after 18 months’ silence to let other people know how appalling your service is. Diabolical.