@RobertKurczynsk After everything you did to keep your business alive during COVID, it’s deeply unfair to be treated with suspicion .
You deserve to be heard, understood, and given a fair chance to explain. I really hope this is resolved quickly and that you can find some peace again soon.
@Uber_Support charged. Unfortunately, the app bot keeps closing my case and blaming me, which is incorrect.
Please review this with a human agent and issue a refund, as I paid for a service that was never provided.
@Uber_Support with no movement on the map, I called the courier, who confirmed they were at a repair shop.
•Since delivery was impossible, the courier told me I had to cancel the order.
This was not a customer-initiated cancellation. It was a courier failure, so I should not be
@Uber_Support Dear Uber Support,
This is a formal complaint — please escalate to a human support agent as automated replies are not resolving my issue.
Order #562F3
•The courier’s bike broke down and they told me they could not continue delivery.
•After waiting over 30 minute
@Uber_Support My Uber Eats order could not be delivered because the courier’s bike broke down. I was forced to cancel after being told delivery was impossible. Bot keeps closing my case saying it’s my fault. Please escalate to a human — I paid for a service never provided. Order
@Uber_Support Your team member reached out through the app and your bot is canceling my complain again sorry but this is not helpful I need a real person , I explained many times the delivery person had an issue with the bike and couldn’t deliver he had to go to a repair shop and told me to