@blueprintsmb22@Karl71649450 I can’t afford to fire any customers. Hope to some day. Having said that we have a company policy that once the cursing starts we are done. Immediate hang up. Will probably take them back but that interaction ends with the cursing.
called an HVAC guy to replace a $40 capacitor on my air conditioner.
quote came back at $680.
i asked him how long the fix takes.
he goes: "about 15 minutes."
i said: "so I'm paying $2,700 an hour for labor?"
he looked around and whispered:
"i make $26 an hour. the private equity firm that bought out our family-owned business last year sets mandatory revenue quotas on every service call."
then he showed me his tablet.
if he doesn't hit $3,000 a day in upsells, he gets written up.
the original founder ran that company for 30 years charging $150 a visit and built a great life.
now wall street owns local plumbing, electrical, and AC contractors across the country, jacked up prices by 350%, and put working-class technicians on corporate sales commissions.
you aren't paying for skilled trade labor anymore.
you're funding a hedge fund's profit margin on basic home maintenance.
@DavidPJablonski@daytondailynews We have an AED at our small business. Never had to use it.....yet. Your story pushed me to update the battery and get some more instructions that we can post. Thanks for sharing. Hope the recovery continues to go well.
@Molson_Hart If we don't address this cost it will take down America. No one can keep up with the yoy increase. How are our kids going to afford healthcare? Will they have to dedicate 100% of their paycheck to it?