bryan fowler

Award winning #insurance CIO. #InsurTech advisor. Former @USMarineCorps. Enthusiastic #technology #idearati for biz and global good.

[bryan fowler @fowlerbt]

Also, @USAA now I have no way to get a real person to help me, a good customer and a veteran. Now what??? #customerservice #crap

[bryan fowler @fowlerbt]

Wow, @USAA your call / IVR system is OFFENSIVE. I don't want the special offer and I had no way to get around the stupid message. Then when it said "this is Jessica, can you hear me?....great..." I had said nothing. It is fake. Then after all of it, you hung up - I needed help.

[bryan fowler @fowlerbt]

Just unsubscribed from emails from @uber @Uber_Support. Don't need them any longer; I'm an ex-customer, due to being stranded by a driver and the company offering $13, even after multiple back-and-forth messages where I simply asked only for a full refund. #CustomerServiceFail

[bryan fowler @fowlerbt]

Hey @Uber @Uber_Support I was making plans for ride in a couple of days. I am used to scheduling an Uber; that was cool. But I haven't forgotten how you screwed me, so I have turned to @lyft as my new ride! #CustomerExperience matters. #CustomerServiceFail from you, @Uber

[bryan fowler @fowlerbt]

@Uber @Uber_Support I want a refund!!!Driver dropped me off 1/3 mile from my correct destination at airport with no way to get to correct terminal but walk in dress clothes in hot sun. #CustomerExperience #opportunity right here. Make it right.

[bryan fowler @fowlerbt]

WTH @united? I can understand why we were nearly 3 hours late to PIA from ORD. But why the hell are 30+ people STILL waiting after 35 mins for our bags, with no information at all???? #CustomerExperience #fail

[bryan fowler @fowlerbt]

@BlackRockCoffee I sent you comments in your "contact us" form on your website. My #customerexperience today was jaded. The baristas were great. Your technology definitely wasn't, and you put those employees in a very difficult position. I'll look forward to your replies.

[bryan fowler @fowlerbt]

@united I’m happy to shout out loud when things go well, too :)

You came through, and showed that customer loyalty works both ways! Thank you for understanding and working with me this time and back in August when family had dietary needs

🙂 #CustomerService #Win

[bryan fowler @fowlerbt]

@united I did that. Don't give me a canned reply. As much as I spend with United, I deserve better.

[bryan fowler @fowlerbt]

@united what good is my loyalty? 1K. Million-miles+ For what - early boarding + occasional upgrades? I can get that anywhere.

Issue: I am planning travel. I and wife have travel credits that 'expire' earlier. You have $1,400 of mine but I can only use it on your schedule? wth

[bryan fowler @fowlerbt]

@bcstoller_ual i just got a message from your team that I can fill out a form to give feedback in my experience. Really?? That kind of mechanical, dogmatic #CustomerExperience approach is why after 15 years of loyalty, I’ve not rented from @Hertz in a decade. They did the same.

[bryan fowler @fowlerbt]

What would the legendary @Nordstrom #customerservice do?

[bryan fowler @fowlerbt]

Hey @bcstoller_ual check your email or LinkedIn. You have a message and I invite your reply and help. #customerservice #opportunity

[bryan fowler @fowlerbt]

@united clusterf… flight 3741. Thanks for this.

[bryan fowler @fowlerbt]

@Shinedown Awesome show @Shinedown! Great energy and you got the whole place involved!

[bryan fowler @fowlerbt]

Cmon @Shinedown - Portland! “What A Shame” 😎

[bryan fowler @fowlerbt]

Hey @shinedown - I'm bringing my oldest teen to @ModaCenter in Portland, OR May 9th. He's never been to a live concert. His absolute favorite song of yours is "What A Shame". Can you pleeeease include that in the show???? #ShineDownFans!

[bryan fowler @fowlerbt]

@zoomcare y’all, your website needs some serious usability testing. In particular, scheduling appointments, looking at different dates. Bad.

[bryan fowler @fowlerbt]

@enterprisecares I’m a #loyal #customer but had to turn to another firm after a hugely maddening “exchange” with your automated phone rep that didn’t get anywhere near my really simple need. #YouCanDoBetter

[Rob Perez @WorldWideWob]

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