@virginmedia I’ve been firstly on your triage bot & then a What’s App chat since 2.20pm today (that’s nearly 4 hours at the time of writing) & I’m still waiting for help about downgrading my package. Please help me out here, it’s not much to ask is it?
@virginmedia Utter rubbish, I couldn’t get to speak to anyone & that’s why I had to use, in the first instance, the triage bot! The very thought of allowing your valued customers to have to wait this length of time is deplorable. #virginmedia sort your customer service out!
@virginmedia I started my conversation at 2.20pm & finally left the what’s app chat at 19.52pm- utterly disgraceful time wait by Virgin Media. It’s really not good enough to have to wait this long to have an issue dealt with.