greater access demands greater compliance.
we built AI-powered infra to continuously verify physician licenses, pharmacies, product offerings, and regulatory compliance.
we believe these controls belong directly in the payments layer. when something changes, the processor should be able to act.
compliance isn’t a one-time certification. it’s continuous enforcement.
so we built it.
launched payments and compliance infra for one of the largest festival aggregators and the biggest professional motorcycle road racing championship in the US this week.
event travel and ticketing is starting to become a meaningful vertical for Frame.
our underwriting team and Ralfi (our AI underwriter homie) apparently have a very diverse taste in entertainment
maybe we��ll see a furry convention next?
The experience from stripe here is terrible because there is actually a pretty obvious reason this merchants account was paused and stripe could have communicated this too them and allowed them to edit there site before closing there account…..
If you go check out the actual site there’s a bunch of copyright infringing content on the site that they don’t have proper licensing to be selling from what I can see.
If they do have licensing and they missed it lmk
Stripe can shut down your business in one email and then refuse to tell you what you actually did wrong.
That’s exactly what happened to us.
MacWall had:
• thousands successful payments
• ONE $3.99 chargeback
• real software + real customers
Then @Stripe suddenly closed our account for vague “business model risk.”
Since then:
• 5 days waiting
• 10+ emails
• multiple support chats
• full compliance + policy cleanup
• documents offered
• formal complaint submitted
And still no specific violation. No actionable explanation. No real answer.
Meanwhile payouts are frozen and legitimate customers are being refunded i am not asking Stripe to expose some secret fraud algorithm.
Just tell us what MacWall actually did wrong.
If we violated a policy, name the policy.
If something needs fixing, tell us what to fix.
If the risk system made a mistake, have a human review it.
A payments company this important should not be able to destroy a small business relationship with a vague sentence and then disappear.
@stripesupport@Stripe we need an actual answer.
Indie founders deserve better than this.
mood heading into the weekend after the week we just had at @frame_payments .
a lot coming over the next couple weeks. new customers going live, new features shipping, and some of the coolest stuff we’ve built yet.
As agents become more prevalent in payments the real probably is who’s at fault in the case of a chargeback.
There isn��t a universal verifiable way to tie an agent to its owner, though @google & @stripe seems to have come out with agent protocols for identity are promising. An agent doesn’t show its id before it makes a purchase on your behalf, it simply just completes the purchase on your behalf with your info.
Which is essentially fraud in the eyes of a card brand as there isn’t a way to prove you authorized that purchase yet, or at least as far as I’m aware of, but if I’m missing something correct me.
I digress
You could certainly follow a data trail and reasonable assume an agent may belong to an individual but there isn’t a confirmation…yet
What if there was a verifiable way to who an agent belonged to? This would certainly help with the future agent dispute problem that may be coming to retailers soon with the rapid adoption of agents like instinct
With all the legislation aimed at Prediction Markets this is likely the type of product they’d need to start adapting to make regulators feel more comfortable for allowing gambling in there state.
People have to remember now individual states have the power to regulate what a prediction market does in a given state
If a prediction market we’re able to quantifiably say that there users aren’t being irresponsible using metrics I think that they’d like this and it would increase the likelihood a given prediction market gets free operating in a given state
At @frame_payments we believe in providing compliance tooling that unblocks high compliance merchants to process payments freely
Would you be interested in frame guard ?
the struggle described in this piece makes sense. as a founder, your instinct is to remove friction and grow. I think there's a happy medium between being overly sensitive to risk and being reckless about it.
prediction markets are a unique fraud surface because a win pays out in cash. we process payments for one at Frame and see the same patterns. stolen cards, card testing, velocity attacks, etc.
we think the approach should be to push verification upstream. we combine device signals, KYC, $0 3DS auth, card/address name matching, and more into onboarding to tie the user to the payment method before they transact.
this is what a good UX looks like…verification happens before the first transaction so you have fewer actual fraud losses (friendly fraud is another story).
https://t.co/FebeiHOs0k
to be clear, anyone of any race can be named Laderian. the man in this ID photo is certainly not... Laderian.
this is the kind of tacit knowledge that’s hard to train into a risk model. sometimes everything technically passes, but a human looks at it for three seconds and knows something is off.
at @frame_payments , our underwriting models recommend decisions, but a human still confirms them before we set a customer live. human-in-the-loop still matters a lot in risk.
this is what fraud prevention becomes when the same bad actor can keep trying the same thing and nobody changes the rules.
card testing, velocity attacks, repeat attempts, refund abuse. every vertical gets hit differently.
we tune rules and custom AI/ML models by industry, then give merchants access to our risk team to help them actually use the infrastructure, not just turn it on.
thanks for ruining my business!
@whop@abearsomewhere
Some guy used stolen credit cards to bot payments and opened over 100 disputes
each dispute is a loss of about 35 dollars
Also Im sure the Payment processing will get taken down soon and I will loose all my MRR
Nice.
we launched our compliance tooling with embedded vendors under parts of the stack. we'll own those layers eventually. until then I keep coming back to least-cost routing for compliance infrastructure.
we’re starting to experiment with fine-tuning models on our historical data to evaluate risk signals and choose the right provider at the point of decision.
strongest check when the risk justifies it.. and the cheaper path when it doesn’t. will share what we learn as we start routing real decisions this way!
building in high-compliance means the risk team @frame_payments has seen some… stuff. we’re going to start sharing more insights.
one of the most surprising things we found supporting creator economy companies is how many have almost no system for detecting when their platforms are being used to facilitate sex work. their terms ban it, but the infra often isn’t there to enforce it.
so we built it.
I know when when I talk about the idea financial services and compliance in one platform.. it's not really clear what that looks like in practice using @frame_payments.
so here's a real example.