Frances Gail Brown

Aspiring author of children's books. Creative based in Herne Bay by the sea. Vintage textiles fanatic, garden/plant designer. SCBWI_BI member.

[Frances Gail Brown @francesbrown111]

@bt_uk How many DMs does it take to get help from BT?

[Frances Gail Brown @francesbrown111]

@bt_uk Really? Because I've been trying and getting nowhere.

[Frances Gail Brown @francesbrown111]

@Tesco thank you to the tanker guy who made time to help me at the Addlestone branch of Tesco Petrol station about an hour ago. He was beyond helpful, I thought he was a member of staff. But no, "just the tanker guy" he said. Such #kindness 🌸

[Frances Gail Brown @francesbrown111]

@BritishGasHelp I have still not heard from British Gas. I was expecting an engineer today but now can find no record . You let me down a week ago and it is happening again. And you are uncontactable.

[Frances Gail Brown @francesbrown111]

@BritishGasHelp congratulations on yet another let down to a customer. I made an appointment to repair my boiler only to wait the entire day to find that u sent the "wrong guy". A contractor who himself can't get to speak to @britishgas and is powerless to help further. Shameful.

[Frances Gail Brown @francesbrown111]

@RobertDyas I've tried it doesn't seem to work. So please send me customer service contact so I can make a complaint on my mother's behalf. Most disappointing.

[Frances Gail Brown @francesbrown111]

@bt_uk I would appreciate help with fixing my WiFi issues please.

[Frances Gail Brown @francesbrown111]

@AskNationwide Well, I can't recall a slot opening. I do recall it swallowing the envelope easily! 😅 However, you have helped me, both on the chat line and on here, very quickly, so I'm impressed. Thank you.

[Frances Gail Brown @francesbrown111]

@AskNationwide help please. I've just tried to deposit a cheque at the ATM but although the envelope went in it said transaction failed. But the cheque has not been dejected. Now the ATM won't work at all. Thank you.

[Frances Gail Brown @francesbrown111]

@AskNationwide can I just say, I am once again extremely impressed by the service from @AskNationwide . Thank you for your help today.

[Frances Gail Brown @francesbrown111]

@AskNationwide I think I out the envelope into the wrong slot. But it should have been returned with an option to put it into the correct slot. Instead, it kept the envelope, said transaction failed. The ATM no longer working.

[Frances Gail Brown @francesbrown111]

@AskNationwide There are 3 slots. It helps to be specific which slot. I returned it to the slot it came from. I realise that was wring

[Frances Gail Brown @francesbrown111]

@AskNationwide Okay. I'll go early Monday. Please note there is a flaw in your ATM system correspondence, in my view. The process was perfect up till the time the envelope for putting the cheque in was ejected. The next step is to out the envelope in the slot. Which slot? There are 3.

[Frances Gail Brown @francesbrown111]

@AskNationwide Hi Bobbie, the only thing is the cheque in the envelope does not have my account details.

[Frances Gail Brown @francesbrown111]

@bt_uk I just tried to answer a call back and it stopped and was not called again so I'm going through the whole process again. Impossible!

[Frances Gail Brown @francesbrown111]

@bt_uk it is impossible to get to speak to someone to fix the ongoing broadband problem we are having. I notice you have got rid of 'chats'.

[Matt Haig @matthaig1]

Resting is doing.

[Frances Gail Brown @francesbrown111]

#mrloverman #MrLoverman by @BernardineEvari stunning, unique. Just read it. #caribbeanvoices